Optometry Assistant

Massachusetts Eye and Ear Infirmary - MEI; Weymouth (MA); On-site; USD 24,796 - 33,062; Full time

Job summary

Massachusetts Eye and Ear Infirmary in Massachusetts is seeking a technical assistant/administrative support for the Optometry Department under the Practice Manager and Service Director. Responsibilities include patient testing, contact lens insertion/removal training, and assisting with various administrative duties.

The role emphasizes infection control, equipment checks, and accurate documentation in the EPIC system.

Qualifications

• High School Diploma or Equivalent required.
• 1–2 years optometry/ophthalmology experience preferred.
• Proficiency with eye-related tests and diagnostic equipment.
• Excellent communication with patients and colleagues.
• Strong customer service and attention to detail.

Responsibilities

• Performs contact lens instruction, including insertion and removal training on patients.
• Performs Administrative functions, covering front desk, checking in patients, etc.
• Sets up and cleans examination and test rooms according to infection control standards.
• Ensures equipment is functioning properly andNotifies appropriate personnel if problems arise.
• Performs auto-refraction and topography testing.
• Maintains adequate supplies in exam rooms.
• Demonstrates ability to provide services appropriate to patient age groups.
• Sterilizes contact lenses per infection control standards.
• Maintains patient confidentiality and adheres to policies.

Skills

Eye testing

Diagnostic equipment use

Verbal and written communication

Customer service

Attention to detail

Team collaboration

Education

High School Diploma or Equivalent

Tools

EPIC EHR

Job description

Site: Massachusetts Eye and Ear Infirmary

Mass General Brigham relies on a wide range of professionals, including doctors, nurses, business people, tech experts, researchers, and systems analysts to advance our mission. As a not-for-profit, we support patient care, research, teaching, and community service, striving to provide exceptional care. We believe that high-performing teams drive groundbreaking medical discoveries and invite all applicants to join us and experience what it means to be part of Mass General Brigham.

JOB SUMMARY

Under the direct supervision of the Practice Manager and Service Director, performs duties of technical assistance/administrative support. Duties include patient testing, contact lens insertion and removal training; as well as assisting with various administrative duties within the Optometry Department.

ESSENTIAL FUNCTIONS

• Performs contact lens instruction, including insertion and removal training on patients


• Performs Administrative functions, covering front desk, checking in patients, etc.


• Sets up and cleans examination and test rooms according to infection control standards


• Insures that equipment is working properly and notifies appropriate personnel when a problem is identified


• Performs auto-refraction and topography testing


• Maintains adequate supplies of medical/ophthalmic supplies in exam rooms


• Demonstrates the knowledge and skills necessary to provide services appropriate to the age of the patients served in the service


• Sterilization of soft and hard contact lenses in accordance with the infection control standards


• Complies with all state, federal and local regulations and laws governing the performance of this position within this department


• Adheres to all policies and procedures, including confidentiality of patient and employee information, and attends annual in-service education


• Maintain patient confidentiality at all times, by phone, in discussion and by electronic distribution of information


• Perform other projects as assigned by Manager or physicians


• Adheres to MEE Standards of Behavior


• Demonstrates competency with documentation in EPIC system (EHR

QUALIFICATIONS

• Education


• High School Diploma or Equivalent required


• Can this role accept experience in lieu of a degree?


• No


• Licenses and Credentials


• Experience


• Optometry/Ophthalmology Experience 1-2 years preferred


• Knowledge, Skills and Abilities


• Proficiency in performing various eye-related tests and using diagnostic equipment.


• Familiarity with electronic health records (EHR) systems is desirable.


• Excellent verbal and written communication skills to interact effectively with patients and colleagues.


• Strong customer service skills to provide a welcoming and compassionate environment for patients.


• Keen attention to detail when recording patient information, performing tests, and assisting with procedures.


• Willingness to work collaboratively in a team-based healthcare setting.

ADDITIONAL JOB DETAILS (IF APPLICABLE)

PHYSICAL REQUIREMENTS

• Standing Frequently (34-66%)


• Walking Frequently (34-66%)


• Sitting Occasionally (3-33%)


• Lifting Frequently (34-66%) 35lbs+ (w/assisted device)


• Carrying Frequently (34-66%) 20lbs - 35lbs


• Pushing Occasionally (3-33%)


• Pulling Occasionally (3-33%)


• Climbing Rarely (Less than 2%)


• Balancing Frequently (34-66%)


• Stooping Occasionally (3-33%)


• Kneeling Occasionally (3-33%)


• Crouching Occasionally (3-33%)


• Crawling Rarely (Less than 2%)


• Reaching Frequently (34-66%)


• Gross Manipulation (Handling) Frequently (34-66%)


• Fine Manipulation (Fingering) Frequently (34-66%)


• Feeling Constantly (67-100%)


• Foot Use Rarely (Less than 2%)


• Vision - Far Constantly (67-100%)


• Vision - Near Constantly (67-100%)


• Talking Constantly (67-100%)


• Hearing Constantly (67-100%)

REMOTE TYPE

Onsite

WORK LOCATION

541 Main Street

SCHEDULED WEEKLY HOURS

40

EMPLOYEE TYPE

Regular

WORK SHIFT

Day (United States of America)

PAY RANGE

$17.71 - $24.94/Hourly

GRADE

3At Mass General Brigham, we believe in recognizing and rewarding the unique value each team member brings to our organization. Our approach to determining base pay is comprehensive, and any offer extended will take into account your skills, relevant experience if applicable, education, certifications and other essential factors. The base pay information provided offers an estimate based on the minimum job qualifications; however, it does not encompass all elements contributing to your total compensation package. In addition to competitive base pay, we offer comprehensive benefits, career advancement opportunities, differentials, premiums and bonuses as applicable and recognition programs designed to celebrate your contributions and support your professional growth.

EEO STATEMENT:

5110 Massachusetts Eye and Ear Infirmary is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religious creed, national origin, sex, age, gender identity, disability, sexual orientation, military service, genetic information, and/or other status protected under law. We will ensure that all individuals with a disability are provided a reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. To ensure reasonable accommodation for individuals protected by Section 503 of the Rehabilitation Act of 1973, the Vietnam Veteran's Readjustment Act of 1974, and Title I of the Americans with Disabilities Act of 1990, applicants who require accommodation in the job application process may contact Human Resources at (857)-282-7642.

MASS GENERAL BRIGHAM COMPETENCY FRAMEWORK

At Mass General Brigham, our competency framework defines what effective leadership "looks like" by specifying which behaviors are most critical for successful performance at each job level. The framework is comprised of ten competencies (half People-Focused, half Performance-Focused) and are defined by observable and measurable skills and behaviors that contribute to workplace effectiveness and career success. These competencies are used to evaluate performance, make hiring decisions, identify development needs, mobilize employees across our system, and establish a strong talent pipeline.