Optometric Technician

LensCrafters; New York (NY); On-site; USD 30,307 - 42,705; Full time

Benefits offered by this job

Health care

Employee discounts

Bonus plan

Job summary

EssilorLuxottica is seeking an Optometric Technician to ensure high-quality eye care and a seamless patient experience by connecting the doctor with other care functions during exams. You will assist with patient care, manage records, and support flow throughout the exam.

You will perform tests to aid the optometrist, review prescriptions, handle HIPAA-compliant records, support contact lens exams, and operate the scheduling and point-of-sale systems. Weekend and evening shifts may be required.

Qualifications

• High School graduate or equivalent.
• Optometric technician certification preferred.
• Knowledge of optical and medical terminology.
• Understanding of optical equipment and diagnostic testing (pre-exam testing, visual acuity).
• Coaching and communication skills required.
• Ability to manage multiple tasks in fast-paced environment.

Responsibilities

• Assist with patient care and eye exams, manage patient records and support patient flow.
• Perform tests to aid the optometrist with vision examinations and diagnoses.
• Review prescriptions and patient information for accuracy.
• Support contact lens exams and orders.
• Operate scheduling and point-of-sale systems.
• Maintain HIPAA-compliant recordkeeping and a safe environment.
• Support compliance with visual merchandising in exam lanes.
• Work weekends and evenings as needed.

Skills

Coaching skills

Strong communicator

Problem solving

Organization skills

Strong interpersonal skills

Autonomy

Basic math

Education

High School graduate or equivalent

Optometric technician certification

Tools

HIPAA compliance knowledge

Job description

Job Description

The Optometric Technician ensures all patients receive the highest quality optometric care while receiving an eye exam. This role provides an unsurpassed patient experience by seamlessly linking the doctor and other primary care functions together.

General Function

Assist with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam. Perform tests to aid the optometrist with vision examinations and diagnoses, review prescriptions, handle patient records in compliance with HIPAA, support contact lens exams and orders, operate the point‑of‑sale system, maintain a safe working environment, and comply with company policies.

Major Duties & Responsibilities

• Assists with patient care and eye exams, including managing patient records and supporting patient flow throughout the exam.
• Performs various tests to aid the optometrist with vision examinations including but not limited to visual acuity measurements, depth and color perception test, and retinal imaging.
• Performs tests to aid the optometrist in accurate diagnosis and treatment for the patient in appropriate time frame.
• Attentive to details; reviews prescriptions and/or patient information carefully; identifies special needs; consults with Optometrists, Optician or Practice Manager when necessary.
• Identifies situations involving dissatisfied patients and acts quickly for resolution.
• Performs work accurately and thoroughly despite time pressure and patient volume.
• Handles and files all patient records in an organized and efficient manner in accordance with practice standards and HIPAA.
• Supports contact lens exams and orders, including but not limited to contact lens care, trial inventory and patient orders.
• Effectively utilizes appointment book/scheduling procedures and computer operation/procedures.
• Operates the point-of-sale system, inputting patient information with accuracy and attention to detail. When required, creates and tenders sales transactions, by following operational processes and standards.
• Maintains safe working environment for all team members and patients.
• Supports compliance of visual merchandising in the exam lanes, assessment room and contact lens area.
• Adapts to various examination scenarios and is personable with patients and staff.
• Performs all pre-examination testing with accuracy and attention to detail; takes initiative to explain all measurements and answer any questions the patient may have.
• Responsible for maintenance and disinfection of equipment; provides clinical support to the Optometrist as needed.
• Works weekends and evenings in support of the business needs (varies by location).
• Adheres to attendance and daily time-keeping requirements.
• Adheres to all company policies and procedures.
• Consistently maintains proper dress code.
• Performs other functions as assigned by Practice Manager or business needs.

Basic Qualifications

• High School graduate or equivalent
• 2+ years’ experience in optometry, ophthalmology or healthcare setting
• Knowledge of optical and medical terminology
• Understanding and utilization of optical equipment and diagnostic testing (pre‑exam testing, visual acuity, etc.)
• Coaching skills
• Strong communicator and listening skills
• Problem solving ability
• Organization skills
• Strong interpersonal skills
• Ability to assess priorities, address multiple tasks and deadlines in fast‑paced environment
• Ability to work autonomously
• Knowledge of office environment
• Strong basic math skills

Preferred Qualifications

• Experience in healthcare
• Previous experience in customer service, retail and/or optical
• Optometric technician certification

Pay Range

21.57 – 30.72

Benefits

We may offer a competitive bonus and/or commission plan. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.