Optometric Technician

EssilorLuxottica; Madison (WI); On-site; USD 16,531 - 22,041; Part time

Benefits offered by this job

Health care

Retirement plan

Paid time off

Employee discounts

Job summary

LensCrafters in Madison, WI is seeking a Part-Time Optometric Technician to deliver the LensCrafters Experience by supporting the exam process and linking the doctor and retail teams for a seamless patient experience.

The role requires a high school diploma or equivalent, at least one year of customer service, strong communication and organization skills, and the ability to work autonomously in a fast-paced environment. Benefits are provided as part of EssilorLuxottica's global rewards program.

Qualifications

• High school diploma or equivalent required.
• Minimum of one year of strong customer service experience.
• Leadership and communication skills.
• Ability to work autonomously in a fast-paced environment.
• Strong math and organizational abilities.

Responsibilities

• Greet patients promptly and maintain a professional image.
• Assist optometrist with eye examinations and patient prep.
• Review prescriptions and patient information for accuracy.
• Maintain HIPAA-compliant records and ensure data integrity.
• Manage inventory and prepare contact lens orders.
• Support retail operations as patient demand allows.

Skills

Customer service

Leadership

Communication

Organization

Problem solving

Education

High school diploma or equivalent

Job description

Requisition ID: 935391
Store #: 000296 LensCrafters
Position: Part-Time
Total Rewards: Benefits/Incentive Information

LensCrafters is a place for visionaries. We pair state‑of‑the‑art technology with a truly personal approach to eye care. Everything we do is centered around sight. Quality care helps us see the joy in life. Learning from the best makes us all better. Continuing our legacy of the highest optical standards helps us innovate the future in optical care.

At LensCrafters, we want every person who enters our doors to feel our passion for care. That’s why we’re committed to taking care of you, so you can bring the best quality experience to our patients and customers.

LensCrafters is part of EssilorLuxottica, a global leader in the design, manufacture and distribution of world‑class vision care products, including iconic eyewear, advanced lens technology and cutting‑edge digital solutions. We are part of a global community of over 200,000 dedicated employees worldwide driving the transformation of the eyewear and eyecare industry.

General Function

The Optometric Technician creates exceptional value in the lives of our patients by delivering the LensCrafters Experience. Ensure all patients receive the highest quality optometric care. Deliver the store's key performance indicators by ensuring flawless execution of the patient experience/behaviors during and after the exam process and seamlessly link the doctor and retail functions together.

Major Duties and Responsibilities

• Display a professional image, greet patients promptly with a smile
• Promptly answer the telephone in a friendly and courteous manner
• Perform a variety of tasks to assist the optometrist in eye examinations. Perform tasks including privately obtaining medical history and preparation of patient for examination. Think out loud, asking open‑ended questions about the what, why and relevance to patient. Perform tests to aid the optometrist in accurate diagnosis and treatment for the patient in an appropriate timeframe
• Attentive to details; review prescriptions and/or patient information carefully, identify special needs, consult with optician, managing doctor or retail management when necessary
• Show patience and courtesy to indecisive or difficult customers/patients
• Perform work accurately and thoroughly despite time pressure and patient volume
• Identify situations involving unsatisfied patients and act quickly for effective resolution
• Demonstrate knowledge of appointment book/scheduling procedures and computer operation/procedures
• Handle and file all patient records in an organized and efficient manner in accordance with HIPAA
• Support retention and cultivation of exams including making NEE calls, 24‑hour confirmation calls and no‑show call‑backs
• Place contact lens trial orders, ensure no expired contacts and maintain the contact lens room in a neat, orderly and clutter‑free state
• Utilize the CIAO system for inputting customer/patient data, insurance information and eye care services with appropriate fees. Enter prescription information with accuracy and attention to detail
• Maintain a safe working environment for all associates, customers and patients
• Support compliance of visual merchandising in the exam lanes, assessment room and contact lens area
• Adapt to various examination scenarios and be personable with patients and staff
• Perform all pre‑examination testing with accuracy and attention to detail; take initiative to explain all measurements and answer any questions the patient may have
• Utilize clinical and product knowledge, provide coaching and guidance to patients on care and handling of contact lenses
• Responsible for maintenance and disinfection of equipment; provide clinical support to the optometrist as needed
• Monitor and maintain inventory of supplies and contact lenses in exam rooms
• Support retail as capacity and patient demand allows

Basic Qualifications

• High school graduate or equivalent
• Minimum of one year strong customer service skills (internal/external)
• Leadership skills
• Strong communicator and listener
• Problem‑solving ability
• Organization skills
• Strong interpersonal skills
• Ability to assess priorities, address multiple tasks and deadlines in a fast‑paced environment
• Ability to work autonomously
• Knowledge of office environment
• Strong basic math skills

Preferred Qualifications

• Experience in retail and/or optical
• Experience in healthcare

Benefits

Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

Equal Opportunity Employer

EssilorLuxottica complies with all applicable laws related to the application and hiring process. We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.