Optometric Technician

Family Eyecare Clinic-Highland Heights; Highland Heights (OH); On-site; USD 25,000 - 39,000; Full time

Benefits offered by this job

401(k) with Match

Employee Vision Discount Program

HSA/FSA

PTO

Paid Holidays

Job summary

Family Eyecare Clinic - Highland Heights is seeking an Optometric Technician to support our Optometrists and deliver exceptional patient care. You will conduct pre-exam evaluations, assist with specialty testing, and help manage the doctor’s schedule.

You’ll perform dilation, visual acuity checks, and post-exam tasks, record findings in the EHR, and coordinate referrals while upholding HIPAA and quality standards. We value teamwork, clear communication, and reliability.

Qualifications

• High School or GED qualification.
• Strong attention to the details and ability to work under pressure in fast paced environment.
• PC skills to include MS Office, Windows, and Word Processing.
• Demonstrated ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills to effectively and professionally collaborate with co‑workers and patients.

Responsibilities

• Perform preliminary evaluations of patients prior to exam by the Optometrist, such as dilation, topicals, diagnostic medications, Optomap, auto reflector, visual acuity, etc.
• Verbal interview with patient prior to visit with Optometrist to determine medical issues and reasons for their visit.
• Schedule referral appointments with Ophthalmologists and other specialty referrals, and complete paperwork.
• Record and maintain patient records / files in compliance with policies (HIPAA).
• Respond to patient telephone inquiries regarding medication, treatment, problems referring to the Optometrist as necessary.
• May perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera).
• Document medical findings in EHR and assist with clerical duties related to medical documentation.
• Ensure maximum schedule utilization through pre‑appointment confirmation and recalls.
• Perform contact lens insertion/removal classes and manage inventory and orders.
• End‑of‑day responsibilities including schedule wrap‑up and checklists.
• Clean and organize frames/display areas to maintain shop appearance.
• May act as a scribe or perform refractions.
• Performs other duties as requested.

Skills

Excellent verbal and written comms

Team collaboration

Attention to detail

Education

High School or GED qualification

Tools

MS Office

Job description

Family Eyecare Clinic - Highland Heights

About the Job

About AEG:

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

You’ll join a team that:

• Invests in leadership development and internal growth.
• Believes people and performance go hand in hand.
• Values collaboration, authenticity, and continuous learning.
• Celebrates wins, supports challenges, and grows together.

About the role

At AEG, we believe great patient experiences begin with great teams. As an Optometric Technician, you'll work alongside the Optometrists to support all aspects of patient care and education, ensuring that patients receive exceptional care.

The Optometric Technician conducts pre‑testing procedures, assists with specialty diagnostic testing, performs post‑exam tasks, and manages the doctor’s appointment schedule to ensure every patient receives an efficient, high‑quality experience from start to finish.

• Perform preliminary evaluations of patients prior to exam by the Optometrist, such as dilation, topicals, diagnostic medications, Optomap, auto reflector, visual acuity, etc.
• Performs verbal interview with patient prior to visit with Optometrist to determine medical issues and reasons for their visit to provide details to Optometrist.
• May be required to schedule referral appointments with Ophthalmologists, Diagnostic follow‑up visits, and other specialty referrals, and complete paperwork.
• Records and maintain patient records / files in compliance with company, federal, and state policies (HIPAA).
• Responds to patient telephone inquiries regarding medication, treatment, problems referring to the Optometrist as necessary.
• May be required to perform diagnostic testing using specialty equipment (OCT, Visual Field, Pachymetry, Retinal Camera. Etc.).
• Documents medical findings and communication between Optometrist and patient in Electronic Health Records(EHR) and assist with clerical duties related to medical documentation (participating practices only). Checking CPT codes, billings for post op, office visit etc.
• Ensures that maximum schedule utilization occurs through pre‑appointment confirmation, daily appointment confirmation, contacting patients from recall listings, contacting no‑shows or canceled patients to reschedule.
• Performs contact lens insertion and removal classes (I&R) and manages the contact lens trial inventory, check‑in and take contact lens orders in person or by phone.
• Performs end‑of‑day responsibilities to include opti‑schedule wrap‑up, end‑of‑day checklist, etc.
• Cleans and organizes frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
• May be asked to act as a scribe for the Optometrist or perform refractions.
• Performs other duties within the practice as requested.

Requirements

• Experience evaluating patients for eye exams and dispensing eye exam medications.
• Familiarity with medical terms associated with eye treatment.
• Industry certification (CPO, CPOA, CPOT).

Qualifications

• High School or GED qualification.
• Strong attention to the details and ability to work under pressure in fast paced environment.
• PC skills to include MC Office, Windows, and Word Processing.
• Demonstrated ability to work collaboratively in a team environment.
• Excellent verbal and written communication skills to effectively and professionally collaborate with co‑workers and patients.

Full Time Employee Benefits

• 401(k) with Match
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

Physical Demands

• Ability to utilize office equipment
• Prolonged sitting, standing, and walking
• Ability to lift up to 10 lbs

Full Time / Part Time

Full-time

Work Location

On-Site

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Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail].

AEG complies with applicable Federal and civil rights laws, including Section 1557 of the Patient Protection and Affordable Care Act, and does not discriminate on the basis of race, color, national origin, ethnicity, age, disability, sex, sexual orientation, gender identity, or any combination thereof. In addition, we strive to be a company that welcomes and supports people of all backgrounds and identities, patients, customers, and Associates alike. This includes, but is not limited to culture, immigration status, social and economic class, educational level, and expression, size, family status, political belief, or religion.

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