Optometric Tech Supervisor

Luxottica; Wauwatosa (WI); On-site; USD 55,000 - 75,000; Full time

Job summary

Luxottica is seeking an experienced Optometric Practice Manager to partner with the Managing Doctor (OD) to deliver the LensCrafters Experience. You will lead patient flow, drive OD and retail alignment, and oversee staff training to ensure high-quality optometric care.

The role emphasizes strong leadership, patient service, and the ability to coach teams in a fast-paced eyewear environment within Wisconsin. Equal opportunity employer and competitive rewards.

Qualifications

• High School graduate or equivalent.
• Minimum of 3 years’ experience.
• Patient service; strong interpersonal skills.
• Leadership; coaching skills.
• Problem solving ability.
• Sales skills.
• Strong communicator and listener.
• Ability to manage time effectively and problem solve.
• Strong organizational skills and prioritization.
• Ability to work independently.

Responsibilities

• Lead OD labor model and optimize patient flow for a positive patient experience.
• Greet patients with a positive attitude and handle inquiries promptly.
• Explain all required paperwork, tests, insurance benefits, products/services and timeframe.
• Explain and schedule annual eye exams; manage appointment reminders and no-shows.
• Train and certify new doctor office associates.
• Observe and coach on quality of assessment.
• Maintain HIPAA-compliant patient records and accurate data in TAB/POS.
• Assist in recruiting/selecting high-caliber doctor support staff.
• Ensure office supplies are ordered timely and the referral log is maintained.

Skills

Leadership

Coaching

Problem solving

Sales

Communication

Time management

Organizational skills

Independence

Interpersonal skills

Patient service

Education

High School diploma

Job description

JOB DESCRIPTION

GENERAL FUNCTION

Create exceptional value in the lives of our patients by delivering the LensCrafters Experience. Partner with the Managing Doctor (OD) to ensure all patients receive the highest quality Optometric care. Deliver the store’s key performance indicators by integrating the Patient/Customer Journey and ensuring flawless execution of the patient experience/behaviors and seamlessly link the doctor and retail functions together.

MAJOR DUTIES AND RESPONSIBILITIES

• Ensure associate behaviors are in place to consistently exceed OD NPS (Net Promoter Score), patient retention, exam and contact lens growth
• Consistently communicate importance of an annual eye exam; deliver best in class TAB (The Appointment Book) performance
• Attract new patients to the practice
• Lead through the OD labor model, assign someone to Pre-test patients to deliver the best patient flow for a positive patient experience
• Greet patients with a geniune positive attitude without delay when patient enters
• Promptly answer the telephone in a friendly and courteous manner
• Explain all required paperwork, tests, insurance benefits, products/services and timeframe
• Ensure that NEE (Next Eye Exam) calls are made daily
• Ensure scheduled patients are contacted and reminded of appointments within 24 hours of exam time, no shows are called within 20 minutes of scheduled appointment
• Collect all patient data in TAB; prepare patient charts the night before
• Perform assessment, Contact lens insertion, removal and patient care training
• Responsible for training/certifying all newly hired doctor’s office associates
• Observe and coach on quality of assessment
• Responsible for ordering contact lens trials in advance of need and ensure all stock are valid (not expired)
• Coach and model how to present annual supplies of contacts to patients
• Assist in recruiting/selecting high caliber doctor support staff
• Ensure doctor office supplies are ordered timely
• Ensure Physician referral log is accurately maintained
• Provide associate scheduling feedback to the Managing Doctor and Store Manager
• Display patience and courtesy to indecisive or difficult patients and staff
• Perform work accurately and thoroughly despite time pressure and patient volume
• Process, maintain and file patient records in an organized, efficient manner in accordance with HIPAA
• Collect and capture all patient and prescription information, along with exam fees into Point of Sale system
• Take pride in appearance of the office; ensure OD visuals align with brand guidelines
• Aware of and champion store promotions and share with doctor support staff
• Ensure office is clean and free of clutter at all times
• Deliver clear, motivating and constructive feedback in a timely manner to ensure associates are exhibiting right behaviors

BASIC QUALIFICATIONS

• High School graduate or equivalent
• Minimum of 3 years’ experience
• Patient service; strong interpersonal skills
• Leadership; coaching skills
• Problem solving ability
• Sales skills
• Strong communicator and listener
• Ability to manage time effectively and problem solve
• Strong organizational skills and prioritization
• Ability to work independently

PREFERRED QUALIFICATIONS

• Previous experience in customer service, retail and/or optical
• Two years of optical or supervisory experience
• Demonstrate good ophthalmic lens product knowledge

This posting is for an existing vacancy within our business.Employee pay is determined by multiple factors, including geography, experience, qualifications, skills and local minimum wage requirements. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first-class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or [e-mail] .

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.

Nearest Major Market: Milwaukee
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