Optometric Assistant Part Time

Visionworks of America; North Babylon (NY); On-site; USD 25,000 - 37,000; Part time

Job summary

Visionworks of America seeks a Clinical Specialist/Optometric Assistant to guide patients through onsite and remote eye exams, conduct pre-exam tests, and clearly explain procedures. The role acts as a liaison between patients and Optometrists, supporting the patient journey from registration to completion.

The position is part-time, involves assisting in clinics, and requires a patient-focused approach with strong communication and organizational skills.

Qualifications

• One year of related experience.
• Optical or Healthcare background preferred.
• Medical office professionalism required.
• HS diploma, GED or equivalent related job experience.

Responsibilities

• Complete patient registration and collect medical history and ocular data.
• Assist onsite doctor with eye examinations and document results in EMR.
• Explain preliminary testing steps to patients; perform tests and document results.
• Support remote exams: pre-testing, remote conferencing, and additional testing as needed.
• Transition patient to retail staff with treatment recommendations.
• Preauthorize insurance according to SOPs.
• Schedule appointments and manage exam books; contact no-shows and cancellations.
• Maintain patient flow and assist with emergencies and annual eye exams.
• Instruct patients on contact lens insertion, care and handling; place orders when needed.
• Keep equipment and supplies clean and properly stored; ensure nightly coverage.

Skills

Patient communication

Detail oriented

Team collaboration

Medical terminology

Education

HS diploma/GED or equivalent

Tools

EMR system

Job description

Summary

The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre-exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.

Summary

The Clinical Specialist/Optometric Assistant is primarily responsible for helping ensure a great patient experience by preparing the patient for onsite and/or remote examination, completing pre-exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.

Pay Class:

Part Time

Pay Rate

$18 to $27 per hour

Essential Responsibilities

• Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
• Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
• For patients with remote appointments, the Clinical Specialist will be required to assist patients through the remote eye exam process including, but not limited to:
• Pre-testing and specialty testing and accurately documenting results in EMR
• Initiate remote technician and remote doctor video conferencing
• Assist remote doctor and remote technician to complete additional testing required for a remote exam
• After exam completion transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
• Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
• Preauthorize insurance in accordance with standard operating procedures.
• In partnership with the retail associates, schedule appointments and manage exam books according to Company guidelines including contacting no shows and cancellations.
• Maintain patient flow to allow for doctor effectiveness.
• Answer patients’ clinical questions in person and over the telephone. Triage ocular emergencies and schedule annual eye exams.
• Maintain complete and accurate patient records according to Company standards.
• Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
• Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing.
• Have a working knowledge of contact lens brands and parameters. Accurately pull contact lenses trials when requested by the doctor.
• Ensure a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies as well as ensuring equipment is covered nightly.
• Participate in specialized training of all responsibilities and complete required clinical certification(s).
• Ability to work flexible schedules to meet changing business demands to include traveling to other locations.

Education/Experience

• One (1) year of related experience
• Optical or Healthcare background preferred
• Medical office/business professionalism required
• HS diploma, GED or equivalent related job experience
• Training provided

Behavioral Characteristics

• Patient advocate
• Excellent customer service skills
• Ability to initiate immediate interaction, coordination, and collaboration with patients and team members
• Very detail orientated and well organized