Optometric Assistant - EVW

Visionworks of America; City of Batavia (NY); On-site; USD 10,000 - 60,000; Full time

Job summary

An established industry player is seeking a dedicated Optometric Assistant to enhance the patient experience through effective communication and support during eye examinations. This role involves preparing patients for both onsite and remote appointments, conducting essential diagnostic tests, and ensuring smooth transitions to retail associates. The ideal candidate will possess excellent customer service skills, a keen attention to detail, and the ability to multitask in a fast-paced environment. Join a team that values patient advocacy and offers competitive pay and benefits, making a meaningful impact in the healthcare sector.

Qualifications

• At least 1 year of related experience in optical or healthcare preferred.
• Training provided for candidates with a high school diploma or GED.

Responsibilities

• Prepare patients for onsite and remote examinations and conduct pre-exam tests.
• Assist doctors with patient care and maintain accurate patient records.

Skills

Customer Service

Communication Skills

Detail-Oriented

Problem-Solving Skills

Multitasking

Education

High School Diploma or GED

Tools

EMR Software

Job description

Join to apply for the Optometric Assistant - EVW role at Visionworks of America

Summary

The Clinical Specialist/Optometric Assistant is primarily responsible for ensuring a positive patient experience by preparing patients for onsite and/or remote examinations, conducting pre-exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between patients and Optometrists and participates in the initial stages of the patient journey.

Details

Pay Class: Full Time

Pay Rate: $18.00 to $27.00 per hour

Essential Responsibilities

1. Completing patient registration, collecting and submitting pertinent medical and ocular health information into EMR.
2. Assisting onsite doctors with patient care and eye examinations, explaining preliminary testing processes, administering tests, and documenting results.
3. Supporting remote appointments by guiding patients through remote eye exams, including pre-testing, specialty testing, initiating video conferencing, and assisting with additional testing.
4. Transitioning patients to retail associates after exams, conveying doctor recommendations.
5. Understanding MVC plans and explaining benefits to patients.
6. Preauthorizing insurance according to SOPs.
7. Scheduling appointments, managing exam books, and handling no-shows and cancellations.
8. Maintaining patient flow and answering clinical questions.
9. Keeping accurate patient records and instructing on contact lens care and handling.
10. Ordering and stocking diagnostic contact lenses, and notifying patients when ready for dispensing.
11. Maintaining a clean environment and participating in training and certification.
12. Working flexible schedules and traveling as needed.

Education/Experience

At least 1 year of related experience; optical or healthcare background preferred; high school diploma, GED, or equivalent; training provided.

Behavioral Characteristics

• Patient advocacy, excellent customer service, clear communication, detail-oriented, organized, ability to work under stress, energetic, team-oriented, problem-solving skills, multitasking, empathetic, able to interpret insurance forms, follow procedures, operate software efficiently.

Physical Demands and Work Environment

• Ability to work flexible schedules, travel between locations, and perform physical tasks including lifting up to 20 pounds and using various equipment.

Additional Requirements

• Compliance with HIPAA and security policies.
• Equal opportunity employment statement.
• Position offers competitive pay and benefits, with a minimum of $18/hour, up to $27/hour, plus incentives.

Job Details

• Seniority level: Entry level
• Employment type: Full-time
• Job function: Health Care Provider
• Industries: Retail