Optometric Assistant

VisionWorks; West Orange (NJ); On-site; USD 24,796 - 35,817; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401(k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a Clinical Specialist/Optometric Assistant in New Jersey. The role focuses on guiding patients through their eye care journey, performing preliminary testing, and supporting both exam and sales interactions in-store.

Responsibilities include maintaining patient records, coordinating with the optometrist, and ensuring smooth transitions from exam to sales while upholding our customer-focused brand experience.

Qualifications

• Related customer or patient experience preferred, but not required.

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patients to the OD and provide the OD with important patient information.
• Transition patients from the doctor to the sales floor and educate on products and services.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals.

Skills

Customer experience

Education

HS diploma / GED

Job description

Welcome to Visionworks, where we believe in bringing the "care" back to vision care. We’re looking for charismatic types who are ready to be the heart of our brand. Pay Type: Full Time; Pay Range: $17.80- $26.70 per hour.

About Us

We’re looking for charismatic types who are ready to be the heart of our brand. Whether it’s a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

The Role

A Visionworks Clinical Specialist (CS)/Optometric Assistant is the very face of our Exam Practice and is dedicated to ensuring the best possible journey for every patient. This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/services and managed vision care. The CS personally takes the patient through the first steps of the Visionworks experience ensuring their eye exam needs are met in a simple, human and bold way.

Responsibilities

• Maintain complete and accurate patient records before conducting preliminary testing.
• Introduce patients to the OD and provide the OD with important patient information.
• Transition patients from the doctor to the sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs.
• Execute day-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs.

Qualifications

• Related customer or patient experience preferred, but not necessary.
• HS diploma, GED or equivalent related job experience.

What we offer

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts – including but not limited to:

• Vision Coverage
• Paid Parental Leave
• Bereavement Leave
• 401(k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!

Everyone has a story that makes them who they are. At Visionworks, we’re looking for charismatic people who can lead authentically and with their own unique voice. We are actively committed to fostering an environment where all are seen and heard equally as we embrace Diversity, Equity and Inclusion (DE&I).

Equal Opportunity Employer

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, disability or protected veteran status. We maintain a drug‑free workplace and perform pre‑employment substance abuse testing.

Compensation range for the roles is listed above. Applicable salary ranges may differ across markets. Actual pay will be determined based on experience and other job‑related factors permitted by law. As a part of the compensation package, this role may include eligible bonuses, equity, and commissions.