Optometric Assistant

Visionworks of America, Inc.; City of Auburn (NY); On-site; USD 23,419 - 35,128; Full time

Job summary

Visionworks of America, Inc. seeks a Clinical Specialist/Optometric Assistant in Auburn, NY. The role involves ensuring a great patient experience by preparing patients for exams and supporting optometrists. Responsibilities include conducting diagnostic tests and assisting with patient care throughout the examination process.

The ideal candidate will have one year of relevant experience, preferably in an optical or healthcare setting, and must be detail-oriented and able to communicate effectively with patients and team members.

Qualifications

• One year of related experience in Optical or Healthcare preferred.
• Training will be provided.
• Medical office professionalism is required.

Responsibilities

• Prepare patients for onsite and remote exams.
• Complete pre-exam diagnostic tests and explain processes.
• Maintain patient records and handle contact lens orders.

Skills

Communication

Attention to Detail

Teamwork

Problem Solving

Customer Service

Education

HS diploma or equivalent

Job description

Job Description

Summary:

The Clinical Specialist/Optometric Assistant is primarily responsible for ensuring a great patient experience by preparing the patient for onsite and/or remote examination, completing pre-exam diagnostic tests, and explaining each step of the process. The Clinical Specialist acts as a liaison between our patients and Optometrists and participates in the initial steps of a patient journey.

Pay Class: Full Time
Pay Rate: $17 to $25.50 per hour

Responsibilities:

• Completing patient registration, gathering and submitting pertinent patient information including Medical History and Ocular Health data into EMR.
• Assist onsite doctor with patient care and eye examinations. Clearly explain the preliminary testing process to patients, administer each preliminary test and accurately document the results in EMR.
• For patients with remote appointments:
• Pre-test and specialty testing and accurately document results in EMR.
• Initiate remote technician and remote doctor video conferencing.
• Assist remote doctor and remote technician to complete additional testing required for a remote exam.
• After exam completion transition the patient to a retail associate, conveying the recommendations of the doctor to the retail associate.
• Have a strong understanding of MVC plans and be able to articulate plan benefits to patients.
• Preauthorize insurance in accordance with standard operating procedures.
• In partnership with the retail associates, schedule appointments and manage exam books according to Company guidelines including contacting no shows and cancellations.
• Maintain patient flow to allow for doctor effectiveness.
• Answer patients’ clinical questions in person and over the telephone. Triage ocular emergencies and schedule annual eye exams.
• Maintain complete and accurate patient records according to Company standards.
• Instruct patients on the insertion, removal, cleaning, care, and proper handling of their contact lenses.
• Place diagnostic contact lens orders for patients and stock. Notify patients when their contact lenses are available for dispensing.
• Have a working knowledge of contact lens brands and parameters. Accurately pull contact lenses trials when requested by the doctor.
• Ensure a clean and healthy environment for our patients by maintaining doctor equipment and clinical supplies as well as ensuring equipment is covered nightly.
• Participate in specialized training of all responsibilities and complete required clinical certification(s).
• Ability to work flexible schedules to meet changing business demands to include traveling to other locations.

Education/Experience:

One (1) year of related experience
Optical or Healthcare background preferred
Medical office/business professionalism required
HS diploma, GED or equivalent related job experience
Training provided

Behavioral Characteristics:

• Ability to initiate immediate interaction, coordination, and collaboration with patients and team members
• Very detail orientated and well organized
• Ability to communicate clearly and effectively with other associates and patients
• Work under stress with interruptions and deadlines
• Energetic and self-motivated
• Team player
• Excelling problem solving ability
• Ability to multi-task
• Exhibit empathy in all interactions
• Ability to read, analyze and interpret insurance forms
• Follow procedures and instructions
• Operate and enter data into electronic software platforms efficiently and accurately

Essential Responsibilities related to Physical Demands/Work Environment:

Work changing schedules to meet business demands, including travel between stores. Use computers, electronic tablets, and pre-testing instruments effectively. Reach above shoulder continuously.

HIPAA & Security Requirements

All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPAA Privacy Policies and Procedures. Associates may have access to covered information, cardholder data or other confidential customer information which must be protected at all times. All data security guidelines established within the Company’s Privacy & Security Training Program must be explicitly adhered to.

VSP is an equal opportunity employer, committed to the hiring, advancement, and fair treatment of individuals without regard to race, color, religion, sex, age, sexual orientation, gender, gender identity, national origin, ethnicity, disability or veteran status, or any other protected status designated by federal, state, or local law.

Union Position Compensation

Position provides competitive pay and benefits. Specific terms are set forth in the Company’s collective bargaining agreement with a minimum pay rate of $17 per hour plus incentive. Starting pay may vary based on experience to a maximum of $25.50 per hour. Incentive pay, wage upgrades, and overtime opportunities also available.