Optometric Assistant

Colonial Group; Charlotte (NC); Hybrid; USD 19,000 - 25,000; Full time

Benefits offered by this job

Vision Coverage

Paid Parental Leave

Bereavement Leave

401 (k) Savings Plan

Paid Time off

Milestone anniversary awards

Medical, Dental for Full Timers

Job summary

Visionworks is seeking a friendly, customer-focused Clinical Specialist/Optometric Assistant to be the face of our exam practice in our Charlotte stores. You will guide patients through the initial steps of their eye care journey with warmth and expertise.

Responsibilities include handling patient records, coordinating with the OD, assisting on the sales floor, and keeping the exam lane running smoothly with routine tasks such as restocking and equipment cleaning.

Qualifications

• Experience in a customer-facing role is preferred but not required.
• High school diploma or GED or equivalent required.
• Excellent communication and interpersonal skills.

Responsibilities

• Maintain accurate patient records and conduct preliminary testing.
• Introduce patients to the optometrist and provide critical patient information.
• Assist in transitioning patients from doctor to sales floor and advise on products/services.
• Support the exam lane with daily operations, restocking, cleaning equipment, and answering phones.

Skills

Customer service

Communication

Education

HS diploma or GED

Job description

About Us:

Want to bring the "care" back to the vision care industry? We're looking for charismatic types who are ready to be the heart of our brand. Whether it's a friendly voice over the phone, or a welcoming smile when a patient walks into your store, we need individuals who are passionate about helping customers look great and see great.

Pay Type: Full Time

Pay Range:$13.70 - $18.47 per hour.

The Role:

A Visionworks Clinical Specialist (CS)/Optometric Assistant is the very face of our Exam Practice and is dedicated to ensuring the best possible journey for every patient. This person is trained and knowledgeable about eye health and preliminary testing, optics, our products/services and managed vision care. The CS personally takes the patient through the first steps of the Visionworks experience ensuring their eye exam needs are met in a simple, human and bold way.

• Maintain complete and accurate patient records before conducing preliminary testing
• Introduce patient to OD and provide OD with important patient information
• Transition patient from doctor to sales floor and provide associates necessary information to educate and recommend products and services that meet their eye care needs
• Executeday-to-day operational activities to support the store's exam lane maintenance and patient experience goals including restocking inventory, cleaning equipment, and answering phones to meet additional patient needs

Qualifications:

• Related customer or patient experience preferred, but not necessary
• HS diploma, GED or equivalent related job experience

What we offer!

At Visionworks, we offer a generous, competitive benefits package (for our part timers, too!) and exclusive employee discounts including but not limited to

• Vision Coverage
• Paid Parental Leave
• Bereavement Leave
• 401 (k) Savings Plan
• Paid Time off
• Milestone anniversary awards
• Medical, Dental for Full Timers
• And more!