Optician - Saraland, AL

Medical Eyeglass Center; Saraland (AL); On-site; USD 32,000 - 46,000; Full time

Benefits offered by this job

401(k)

Health insurance

Dental insurance

Vision insurance

Life insurance

Employee discount

Paid time off

Referral program

Job summary

Medical Eyeglass Center in Saraland, AL is seeking an Optical Associate to join our team inside a medical office setting. You’ll assist patients from eyewear selection to fitting, manage orders in MEC’s POS, and coordinate with clinic staff to ensure a smooth patient experience.

You’ll use your optical knowledge and customer service skills to review prescriptions, track insurance claims, and maintain accurate records. Training provided, career growth potential.

Qualifications

• High School Diploma or GED is required.
• Minimum 6 months of experience in optical.
• Ability to read prescriptions and insurance eligibility checks.
• Strong attention to detail and accuracy when filling prescriptions.
• Experience with optical lab processes and lens types is a plus.

Responsibilities

• Provide patients with an outstanding eyewear experience from selection to fitting.
• Process and complete orders through MEC’s POS systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely completion.
• Submit insurance claims and post payments; follow up on receivables.
• Dispense prescription eyewear and offer adjustments and repairs.
• Maintain inventory and keep displays organized and stocked.
• Assist with insurance eligibility checks and authorizations.

Skills

Customer service

Eyewear fitting

Sales skills

Communication

Teamwork

Attention to detail

Multitasking

Time management

Problem solving

Education

High School Diploma or GED

Tools

EHR systems

Optical POS

Microsoft Excel

Job description

Optician/Optical Associate - Saraland, AL

Primary Location: Saraland, AL

Occasional travel to other Locations may be required: Mobile, Spanish Fort, Fairhope, Foley

About Medical Eyeglass Center (MEC)

At MEC, we partner with leading medical/ophthalmology practices to provide patients with high-quality vision care and eyewear services. Our employees work directly inside medical offices, helping patients select and fit eyewear while creating a positive, professional experience. We pride ourselves on accuracy, customer service, and a patient-first approach that sets us apart.

Position Overview

MEC is seeking a skilled, patient-focused Optical Associate to join our team. In this position, you’ll play a key role in the successful operation of the optical dispensary, deliver outstanding service, and work closely with both patients and clinic staff. This is a great opportunity for someone who enjoys combining technical expertise with patient care in a supportive and professional setting.

What You’ll Do

• Provide patients with an outstanding eyewear experience, from selection to fitting and adjustments.
• Accurately process and complete orders through MEC’s point-of-sale systems.
• Maintain detailed records of prescriptions, orders, payments, and insurance claims.
• Review and track lab orders to ensure timely and accurate completion.
• Submit insurance claims, post payments, and follow up on outstanding receivables.
• Dispense prescription and non-prescription eyewear (and contact lenses where applicable.)
• Assist patients with eyewear adjustments, repairs, and cleaning.
• Maintain frame inventory, keeping displays organized, clean, and fully stocked.
• Review daily patient schedules to anticipate volume, insurance eligibility, and sales opportunities.
• Support in-office promotions and marketing materials.
• Build positive working relationships with providers, technicians, and administrative staff.
• Maintain a professional and welcoming environment for patients and staff.

What We’re Looking For

• A friendly, professional, and patient-focused personality.
• Ability to read and interpret spectacle prescriptions (and contact lenses where applicable).
• Skilled in eyewear fitting, adjustments, and repairs or willing to learn.
• Strong customer service and sales skills, including handling objections.
• Clear and professional verbal and written communication.
• Proficiency with MS Excel, email, and insurance portals (preferred).
• Strong organization and time management skills.
• Team-oriented with the ability to build effective relationships.
• Attention to detail and problem-solving mindset.
• Receptive to feedback and committed to continuous learning.

Requirements

High School Diploma or GED

Minimum 6 Months Of Experience In Optical

• Knowledge of frame adjustments and frame repairs
• Experience taking accurate measurements (PD, seg height, optical center)
• Familiarity with optical lab processes and lens types (single vision, bifocal, progressive)
• Experience reading lenses using manual lensometer
• Ability to handle insurance eligibility checks and authorizations
• Strong attention to detail and accuracy when filling prescriptions
• Ability to multitask in a fast-paced environment
• Basic computer skills and experience with EHR or optical POS systems

Job Type: Full-time

Benefits

• 401(k)
• Health insurance
• Dental insurance
• Vision insurance
• Life insurance
• Employee discount
• Paid time off
• Referral program