Optician / Optical Sales Associate

EyeCare Partners; Walker (MI); On-site; USD 42,000 - 54,000; Full time

Job summary

EyeCare Partners in Walker, MI is seeking an Optician to dispense and fit glasses and contacts, guided by ophthalmologists and optometrists. You will help patients choose frames, take measurements, and ensure accurate prescriptions while delivering a world-class Total Patient Experience.

You will operate the lensometers, educate patients on lenses and coatings, and maintain organized, fully stocked areas. The role requires a high school diploma and HIPAA compliance, with ABO/ABOC/NCLE preferred.

Qualifications

• High school diploma or GED required.
• One year in a customer interactive position or equivalent.
• ABO/ABOC and NCLE certifications preferred or obtained within 2 years.

Responsibilities

• Embrace the Total Patient Experience and build relationships with patients.
• Determine needs and sell frames to exceed expectations.
• Assist patients in selecting frames by style, color and measurements.
• Operate the auto-lensometer and manual lensometer.
• Educate on lenses, coatings and frames for patient needs.
• Accurately collect bridge, eye size, temple length, seg heights and PD.
• Dispense glasses and contact lens orders in the system.
• Maintain organized, fully stocked, clean work and display areas.
• Follow all policies and assist with general office duties as needed.

Skills

Communication

Interpersonal skills

Negotiation

Reading insurance forms

Speaking before groups

HIPAA compliance

Education

High School Diploma or GED

1 year in a customer interaction position

ABO/ABOC and NCLE certifications preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners is the nation’s leading provider of clinically integrated eye care. Our national network of over 300 ophthalmologists and 700 optometrists provides a lifetime of care to our patients with a mission to enhance vision, advance eye care and improve lives. Based in St. Louis, Missouri, over 650 ECP-affiliated practice locations provide care in 18 states and 80 markets, providing services that span the eye care continuum. For more information, visitwww.eyecare-partners.com.

Company: Grand Rapids Ophthalmology
Job Title: Optician
Department: Ophthalmology
Supervisor Title: Clinic Manager
Location: Walker, MI

SUMMARY

An Optician will achieve a world-class Total Patient Experience that maximizes retail sales while supporting the patients’ medical needs. This employee is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient needs to the goods and services we offer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
• Follow all protocols to keep frame inventory accurate
• General office duties and cleaning to be assigned by manager
• Assist with other duties in the office as needed

QUALIFICATIONS

• Communication, interpersonal and negotiation skills
• Ability to read, analyze and interpret insurance forms
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• HIPAA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures

EDUCATION AND/OR EXPERIENCE

• High school diploma or general education degree (GED) required
• One year in a customer interactive position; or equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered foremploymentwithout attention to race, color, religion, sex, sexual orientation, gender identity, national origin, and veteran or disability status.