Optician | Not Your Typical Optical Job

SportRx; San Diego (CA); On-site; USD 24,796 - 41,328; Full time

Benefits offered by this job

Health, Dental, Vision Insurance

401(k) Plan

Competitive hourly pay

Commission opportunities

Dog-friendly office

Private gym access

Job summary

SportRx in San Diego is seeking opticians to provide exceptional customer service through phone, chat, and email. This role is about consulting rather than just processing orders, requiring a strong understanding of optical science and the ability to solve complex challenges.

We offer competitive pay, commission opportunities, and significant career growth, with many leaders having started in the same role. Join a collaborative team, committed to innovation and integrity.

Qualifications

• Experience as an optician, able to interpret prescriptions and provide fitting.
• Strong understanding of lenses and frame fitting principles.
• Ability to communicate complex concepts simply.

Responsibilities

• Help customers find eyewear solutions via phone, chat, and email.
• Interpret prescriptions and guide lens/frame recommendations.
• Educate customers on lens technology and coatings.
• Collaborate with lab and operations for execution.
• Support showroom customers as needed.
• Deliver a trust-building customer experience.

Skills

Optical knowledge

Customer engagement

Critical thinking

Technical proficiency

Education

ABO certification (preferred)

Job description

This is not your typical optician job. We are not looking for a typical optician.

We are building something different and we are looking for opticians who want something different.

At our core, we are an ecommerce driven optical company with a beautiful showroom, a passionate team, and a mission to help people see better and live better. Most of our customer interactions happen over the phone, chat, and email, not across a counter. That means your ability to listen, think critically, and guide someone to the right solution matters more than ever.

We specialize in what most of the industry avoids, prescription sport eyewear, safety eyewear, and complex use cases. Our customers often come to us after being told “no” somewhere else.

We don’t like the word “no”. We work to find a solution.

If you love the craft of optics, enjoy problem solving, and want to work in a modern, forward thinking environment, this is your place.

What You Will Do

• Help customers find the right eyewear solutions via phone, chat, and email
• Interpret prescriptions and guide lens and frame recommendations with confidence
• Educate customers on lens technology, coatings, and sport specific solutions
• Solve complex optical challenges that require critical thinking, not scripts
• Collaborate with lab, operations, and teammates to ensure flawless execution
• Support showroom customers when needed
• Deliver an experience that builds trust, loyalty, and long term relationships

What Makes This Role Different

• You are not just taking orders, you are consulting and solving
• You will work on advanced optical use cases including sports, safety, and high prescriptions
• You will develop true mastery, not just transactional experience
• You are empowered to find a way to say yes
• You are part of a modern, tech forward company, not an outdated practice

Who You Are

• You are an optician who still cares about the craft
• You enjoy helping people and naturally build rapport
• You think critically and do not rely on scripts
• You are positive, curious, and solutions oriented
• You are comfortable with technology and learning new systems
• You want to grow, not just clock in and out

Requirements

• Experience as an optician, ABO preferred but not required depending on experience
• Strong understanding of prescriptions, lenses, and frame fitting principles
• Ability to explain complex optical concepts in simple terms
• Comfortable working across phone, chat, and email communication
• Retail or customer facing experience is a plus

Compensation and Growth

• Competitive hourly pay
• Commission opportunities
• Bonus program
• Real career growth, many of our leaders started as opticians including our CEO

This is a place where opticians can build a career, not just work a job.

About Us

We are a growing, profitable company with a strong culture and a clear mission.

Our values, Service, Integrity, Innovation, and Positivity, are not posters on a wall. They guide how we work every day.

We believe in taking care of our customers, taking care of each other, and building something meaningful together.

• Full benefits including health, dental, vision, and 401k
• A collaborative, low politics environment
• A dog friendly office
• A fully equipped private gym
• A team that actually enjoys working together

Final Thought

If you are tired of outdated optical environments.

If you want to work somewhere that values your expertise.

If you want to help build the future of eyewear.