Optician I

Cherry Health (Cherry Street Services) DBA; United States; On-site; USD 30,000 - 42,000; Full time

Benefits offered by this job

NHSC loan repayment

Medical, Dental, Vision insurance

Paid time off

Paid holidays

403(b) retirement

Pet Insurance

Employee Assistance Program

Job summary

Cherry Health seeks an Optician to assist patients in selecting frames, verify orders, and handle dispensing of eyewear. You will verify patient data, insurance eligibility, and ensure accurate lens material and style selection.

The position involves taking measurements, processing orders, and maintaining compliance with CH policies. Evening or weekend availability may be required as part of the schedule.

Qualifications

• High School Diploma required.
• Must enroll in Optician training program within 6 months of start and complete within one year.
• CPR certification required.
• Ophthalmic and/or sales experience preferred.

Responsibilities

• Assist patients in frame selection.
• Verify patient information.
• Verify insurance eligibility.
• Enter orders for glasses and contacts.
• Submit orders to insurance websites.
• Take payments and provide pricing.
• Notify patient of glasses arrival and arrange fittings.
• Perform eyeglass adjustments and repairs.
• Educate patients on usage and care of glasses and contacts.

Skills

Teamwork

Communication

Organization

Multi-tasking

Evenings/Weekend flexibility

Bilingual Spanish (preferred)

Computer literacy

Travel to other sites

Education

High School Diploma or equivalent

Optician training enrollment within 6 months

CPR certification

Tools

Optical management software

Lensometer

Pupilometer

Microsoft Office

Job description

Overview of Position

Responsible for assisting patients with frame selection, eyeglass orders, verification, fitting and dispensing of eyewear. Must adhere to the organizational Policies, Procedures, Code of Ethics, and all licensing and accreditation standards of the position. Must represent the organization’s Mission in all actions and communications This is a full time, benefit eligible position, typically working 7:45am-5pm Monday - Friday, with late night until 7pm on Tuesday and Thursday.

Essential Duties and Responsibilities

• Assist patients in appropriate frame selection.
• Verify patient information.
• Evaluate patients for eligible discounts and special funds.
• Verify insurance eligibility.
• Evaluate new Rx and properly set patient expectations.
• Determine optimal lens material & style.
• Take accurate measurements for lens style.
• Supply patients with transparent pricing.
• Enter patient orders for glasses and contact lenses.
• Submit orders to appropriate insurance websites.
• Accurately take payments.
• Make patient aware of typical order delivery time.
• Verify glasses using lensometer.
• Document glasses orders, arrivals, and dispenses.
• Notify patient of glasses arrival.
• Perform eyeglass adjustment and repairs.
• Assure patient education regarding usage and cleaning of glasses.
• Teach patients contact lens insertion and removal.
• Notify management of any patient complaints.
• Work with Optician II or III to trouble‐shoot patient complaints.
• Frame board management.
• Assist with inventory.
• Understand and adhere to CH’s compliance standards as they appear in CH’s Corporate Compliance Policy, Code of Conduct and Conflict of Interest Policy.
• Keep abreast of all pertinent federal, state and CH’s regulations, laws, and policies as they presently exist and as they change or are modified.
• Perform other duties as assigned.

Skills / Knowledge / Abilities

• Team oriented with strong collaborative skill set.
• Excellent communication and interpersonal skills.
• Strong organization and problem‑solving skills
• Ability to perform essential duties and responsibilities within 6 months.
• Excellent customer service skills.
• Basic computer literacy
• Bilingual (Spanish) preferred but not required.
• Ability to travel to other sites as determined by business needs.
• Ability to work evenings or weekends as required.

Key Values

• Customer Service
• Collaboration
• Integrity
• Respect
• Professionalism
• Learning

Duties and Responsibilities for School‑Linked Programs

• Travel to and from schools.
• Set up and tear down school clinic.
• Assist with scheduling and/or check‑in for students.
• Maintain accurate electronic health records.
• Assist with phone calls to classrooms and/or escort children.
• Maintain professional interaction with all school staff.
• Call parents as needed to set up follow‑up appointments and/or explain ocular conditions.

Skills / Knowledge / Abilities – School‑Linked Programs

• Ability to multi‑task.
• Basic computer literacy.
• Team‑oriented with strong collaborative skills.
• Excellent communication and interpersonal skills.
• Strong organization and problem‑solving skills.
• Excellent customer service skills.
• Bilingual (Spanish) preferred but not required.
• Ability to travel to other sites as determined by business needs.
• Ability to perform essential duties & responsibilities within 6 months.

Key Values – School‑Linked Programs

• Customer Service
• Collaboration
• Integrity
• Respect
• Professionalism
• Learning

Education / Licenses / Certificates

• High School Diploma (or equivalent) required.
• CPR certification (offered at CH) is required.

Experience

• Ophthalmic and/or sales experience preferred or an equivalent combination of education and experience sufficient to successfully perform the essential duties of the job as listed above.
• Must enroll in Optician training program within 6 months of start and complete within one year of enrollment (paid by Cherry Health).

Equipment / Tools / Technology

• Desktop or laptop computer
• Telephone with voicemail
• Networked copier/printer/facsimile
• Microsoft applications (Mail, Word, Excel, Powerpoint, etc…)
• Optical management software
• Web‑based lab orders
• Lensometer & pupilometer
• Hand and hot tools for glasses adjustment

Client Population Served

May serve all patient populations. The essential functions of this position must be able to be accomplished with or without accommodations.

Who We Are

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 650 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, residential re‑entry services and school‑based health centers.

Cherry Health, Michigan’s largest Federally Qualified Health Center (FQHC), operates in six counties across the state, is based in Grand Rapids. With a team of more than 800 health care professionals at 20 locations, Cherry Health focuses on removing barriers, expanding access, and delivering comprehensive quality health care services to underserved communities, regardless of an individual’s insurance status or ability to pay. We provide primary care, dental, vision, behavioral health, pharmacy services, substance abuse services, school based health centers and more.

Our Mission

Cherry Health provides comprehensive, high quality healthcare for all.

Our Vision

Lives are transformed by creating a healthier community where every person has their best opportunity to thrive.

Our Values

• Collaboration – Support the Cherry Health mission by encouraging teamwork to accomplish organizational goals.
• Welcoming – We create an inclusive, respectful environment where everyone feels valued, supported, and comfortable contributing.
• Innovation – Embrace creativity to improve patient care and workplace efficiency while remaining curious and open to learning.
• Integrity – Uphold the highest ethical standards by being honest and trustworthy.
• Professionalism – Create a positive work environment where we care accountable for our decision, our action and the results.

Benefits

• Loan repayment through the NHSC and Michigan State Loan Repayment Program for select roles
• Medical, Dental and Vision Insurance for you and your family
• Generous Paid Time Off benefit – 4 weeks per year for full time
• Paid holidays - 8 full day paid holidays (Including Black Friday!) and 2 half day paid holidays!
• 403(b) Retirement Savings Plan with generous employer match - $ for $ match up to 5% MET and MESP 529 Savings Plans
• Pet Insurance!
• Employee Assistance Program

Equal Opportunity Statement

Our policy is to offer all employees and applicants for employment equal opportunity without regard to race, color, religion, gender, national origin, age, disability, genetic information, marital status, height, weight, sexual orientation, gender identity, or status as a covered veteran in accordance with applicable federal, state and local laws, or any other protected category.