Optician - 32 hours - Monroe

Henry Ford OptimEyes; Monroe (MI); On-site; USD 25,000 - 36,000; Full time

Job summary

Henry Ford OptimEyes in Michigan is seeking an eyewear fitter to select, measure, and fit spectacles per doctors’ prescriptions. You will input orders, communicate lens options, and ensure accurate frame fitting in a busy retail setting.

Responsibilities include using lensometry to verify prescriptions, handling insurance, assisting with front desk duties, and maintaining clean displays. Evening and weekend hours are required to support patient needs.

Qualifications

• High school diploma or GED required.
• Prior dispensing/optical or retail experience preferred.
• Strong customer service skills and basic math.
• Experience with lensometry or optical measurement equipment is a plus.

Responsibilities

• Customize the patient’s spectacle prescription using the process and troubleshoot issues.
• Communicate preferred lens options and benefits.
• Adjust and pre-fit frames prior to measurements.
• Conduct and record measurements for lenses.
• Input and process eyewear orders into the software for the optical lab.
• Follow up on eyewear orders through delivery.
• Maintain clean displays and proper plan-o-gram adherence.
• Explain insurance coverage and assist with dispensing and troubleshooting eyewear.
• Assist front desk duties such as check-in/out, scheduling, and insurance verification.
• Use auto/manual lensometry to verify prescriptions.

Skills

Customer service

Retail experience

Basic math

Computer skills

Education

High school diploma or GED

Tools

Lensometry equipment

Order entry software

Job description

General Summary

Responsible for selecting, measuring, and fitting eyewear following the doctors’ spectacle prescription specifications.

Principal Duties And Responsibilities

• Customize the patient’s spectacle prescription using the E.A.R.N. for Eyewear Consultants process methodology and trouble-shooting any previous eyewear issues
• Responsible for communicating the preferred lens family of products and the benefits of each
• Responsible for knowledge of each frame line and the material it is made of to properly pre-adjust the frame prior to measurements taken
• Responsible for conducting and recording various measurements that are required to fabricate the lenses
• Responsible for properly inputting and processing eyewear orders into the software program for the optical laboratory
• Responsible for follow-up with the eyewear orders through completion and delivery
• Responsible for ensuring visual displays and eyewear products are clean in accordance with the store specific plan-o-gram
• Responsible for interpreting, explaining, and properly applying vision insurance coverage Assist with dispensing, adjusting, and trouble-shooting eyewear
• Assist with front desk duties such as checking patients in and out, scheduling appointments, and retrieving insurance eligibility
• Responsible for neutralizing and verifying the spectacle prescription in the eyewear through the use of auto and manual lensometry, as needed

Knowledge, Skills And Abilities Required

• Requires high school diploma or GED
• Previous computer experience and basic math skills preferred
• Previous customer service, retail, or hospitality experience preferred
• Previous dispensing/optical experience preferred
• Must be able to walk, bend and stand for extended periods of time Completion of all required training courses as directed by Henry Ford Optimeyes
• Must meet or exceed core customer service responsibilities, standards and behaviors as outlined in the HFHS’ Customer Service Policy
• Must practice the customer skills as provided through on-going training and in-services.

Working Conditions

• Works in retail optical environment.
• Requires evening and weekend hours