Optician

Eye Clinic of Wisconsin; Town of Antigo (WI); On-site; USD 25,000 - 39,000; Full time

Job summary

Eye Clinic of Wisconsin seeks an Optician to help patients see their best by guiding eyewear choices and ensuring tailored solutions. You will work with dispensary software and insurance plans, performing measurements, orders, and adjustments.

The role emphasizes customer service, HIPAA compliance, and accurate eyewear fitting in a fast-paced clinic environment in Wisconsin.

Qualifications

• High school diploma or equivalent.
• ABO Certification within one year of hire.
• 1-2 years of optical experience preferred.
• Ability to work in a fast-paced medical environment while adhering to HIPAA compliance requirements.
• Knowledge of proper, safe, and efficient use of office equipment, computers, and software, including working knowledge of Microsoft Office applications.

Responsibilities

• Evaluate patients' lifestyle needs to custom tailor their eyewear products.
• Assist patients with frame and lens selection.
• Educate patients on all products and services offered by the dispensary.
• Acquire necessary measurements for frames and lenses.
• Be well versed in participating vision plans and insurance plans (optical coverage).
• Place orders for optical merchandise.
• Adjust patients' eyewear to their satisfaction.
• Verify accuracy of all new eyewear before dispensing.
• Repair, clean, and adjust walk-in patients' eyewear.
• Address patients' questions and concerns within realm of expertise.
• Complete appropriate glasses recheck forms and evaluate patient concerns with their eyewear.
• Assist in marketing efforts of the optical department and clinic.
• Maintain agreed-upon board space numbers per frame vendor.
• Merchandise optical products to enhance sales.
• Maintain the appearance of the optical department throughout the workday to ensure cleanliness and attractiveness.
• Possess basic knowledge of contact lenses for ordering and processing; some opticians will also perform insertion and removal training for new contact lens wearers (deliveries)
• Master dispensary computer applications.
• Utilize ECW software, PCIS, and EMR systems.
• Post optical charges.
• Meet dispensary and clinic performance standards and goals as presented yearly.
• Assist in Daily Balancing Reports.
• Perform miscellaneous optical and clerical duties as assigned by the optical department coordinator.
• Participate in department meetings and offer ideas and suggestions to better serve our patients.
• Refer situations outside your realm of expertise to the appropriate department or employee.
• Develop and maintain positive working relationships with other employees.
• Provide outstanding customer service to every patient.
• Perform other duties as assigned.

Skills

Optical experience

HIPAA compliance

Microsoft Office

Communication

Customer service

Education

High school diploma or equivalent

ABO Certification within 1 year

Tools

ECW software

PCIS

EMR systems

Microsoft Office

Job description

Department: Optical
Reports To: Optical Manager
FLSA Status: Non-Exempt

Position Summary

As an Optician, you will play an important role in helping patients see and feel their best. You will provide patients and customers with high-quality optical products and exceptional service, guiding them through eyewear selection and ensuring they receive solutions tailored to their individual needs and lifestyle.

Principal Duties and Responsibilities

In this role, you will:

• Evaluate patients' lifestyle needs to custom tailor their eyewear products
• Assist patients with frame and lens selection
• Educate patients on all products and services offered by the dispensary
• Acquire necessary measurements for frames and lenses
• Be well versed in participating vision plans and insurance plans (optical coverage)
• Place orders for optical merchandise
• Adjust patients' eyewear to their satisfaction
• Verify accuracy of all new eyewear before dispensing
• Repair, clean, and adjust walk-in patients' eyewear
• Address patients' questions and concerns within realm of expertise
• Complete appropriate glasses recheck forms and evaluate patient concerns with their eyewear
• Assist in marketing efforts of the optical department and clinic
• Maintain agreed-upon board space numbers per frame vendor
• Merchandise optical products to enhance sales
• Maintain the appearance of the optical department throughout the workday to ensure cleanliness and attractiveness
• Possess basic knowledge of contact lenses for ordering and processing; some opticians will also perform insertion and removal training for new contact lens wearers (deliveries)
• Master dispensary computer applications
• Utilize ECW software, PCIS, and EMR systems
• Post optical charges
• Meet dispensary and clinic performance standards and goals as presented yearly
• Assist in Daily Balancing Reports
• Perform miscellaneous optical and clerical duties as assigned by the optical department coordinator
• Participate in department meetings and offer ideas and suggestions to better serve our patients
• Refer situations outside your realm of expertise to the appropriate department or employee
• Develop and maintain positive working relationships with other employees
• Provide outstanding customer service to every patient
• Perform other duties as assigned

Work Relationship and Scope

The Optician reports directly to the Optical Manager and works closely with patients, providers, and fellow team members to ensure an exceptional patient experience.

Knowledge, Skills, and Abilities

Qualified candidates will possess:

• High school diploma or equivalent
• ABO Certification within one year of hire
• 1-2 years of optical experience preferred
• Ability to work in a fast-paced medical environment while adhering to HIPAA compliance requirements
• Knowledge of proper, safe, and efficient use of office equipment, computers, and software, including working knowledge of Microsoft Office applications

Work Conditions

Work is generally performed at the assigned clinic location; however, travel to other clinic locations may be required for coverage needs, meetings, and initial training.

Hours of work will be based on clinic needs. This position requires the ability to sit or stand for extended periods. Occasional lifting of up to 30 pounds, as well as bending, stooping, pushing, pulling, and climbing stairs, is required.

Acknowledgement

This job description describes the general nature and level of work performed by employees assigned to this position. It is not intended to be an exhaustive list of all duties, responsibilities, or qualifications. Employees may be required to perform other duties as assigned by the Administrator or Board President. All requirements are subject to change over time. Reasonable accommodations will be made for individuals with disabilities.

Why Join Our Optical Team?

If you enjoy helping people, have an eye for detail, and are passionate about delivering outstanding customer service, this role offers an opportunity to make a meaningful impact on patients every day while building your optical career in a supportive healthcare environment.