Optician

AEG Vision; Spring Branch (TX); On-site; USD 45,000 - 55,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

PTO

Paid Holidays

Job summary

AEG Vision is seeking a friendly and detail-oriented Optician to join our team in Spring Branch, Texas. You will guide patients in selecting eyewear, ensure proper frame fit, and dispense lenses with accuracy while explaining care, warranties, and insurance details.

The role emphasizes patient experience, collaboration with technicians and doctors, and ongoing knowledge of products and rebates. Prior optician experience and ABO/NCLE certification (preferred) are a plus.

Qualifications

• High School diploma or GED required.
• ABO/NCLE certification preferred but not required.
• Minimum one year of optician experience preferred.

Responsibilities

• Assist patients in selecting eyewear and accessories based on prescription, lifestyle, and style.
• Ensure proper frame fit, take accurate measurements, and dispense lenses correctly.
• Educate patients on eyewear care, warranty, and insurance basics.
• Interpret prescriptions and enter data into EHR/ALE systems accurately.
• Interact with technicians and doctors to ensure smooth order flow and patient satisfaction.
• Keep up-to-date on products, rebates, and lens/frame options.
• Provide excellent customer service and maintain a clean, organized work area.

Skills

Customer service

Communication

Sales experience

Attention to detail

Organizational skills

Manual dexterity

Education

High School Diploma or GED

ABO/NCLE certification (preferred)

Tools

Pupilometer

PD ruler

Lensometer

Frame warmer

Hand tools

Job description

About AEG

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

#15565

Spring Branch, Texas, USA

Full-Time/Part-Time

Full-time

Job Description

At AEG, we believe great patient experiences begin with great teams. As an Optician, you will play a vital role in our business by providing expert eyewear solutions and exceptional patient care.

The Optician will assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style. By ensuring proper frame fit, accurate measurements, and correct lens dispensing, Opticians will combine technical expertise with outstanding customer service. A commitment to quality and patient satisfaction drives trust, loyalty, and repeat business.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues to management.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options.
• Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interprets prescriptions written by Optometrist and Ophthalmologist.
• Accurately interpret prescriptions written by Optometrists and Ophthalmologists. Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart.
• Follow-up on all pending orders. Verify all orders are within the time guidelines and informs patients if delays occurs. Notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and managers, providing additional patient information, or asking for an order status.
• Inspects the final product ensuring there are no flaws; clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
• Understands product issues and analyzes any problems. Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Performs other duties as needed and as assigned by manager.

Requirements

• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand-eye coordination.

Full Time Employee Benefits

• 401(k) with Match
• Medical/Dental/Vision/Life/STD/LTD
• Employee Vision Discount Program
• HSA/FSA
• PTO
• Paid Holidays

Physical Demands

• Ability to utilize office equipment
• Prolonged sitting, standing, and walking
• Ability to lift up to 10 lbs