Optician

AEG Vision; Sandy (UT); On-site; USD 42,000 - 54,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Vision/Life/STD/LTD

Employee Vision Discount Program

HSA/FSA

Paid Holidays

Job summary

AEG Vision in Sandy, Utah is seeking a skilled Optician to provide eyewear solutions and patient care. You will assist patients in selecting frames and lenses, ensure proper measurements, and dispense products with accuracy and a focus on quality service.

Responsibilities include interpreting prescriptions, communicating with technicians and doctors, and educating patients on lens options, warranties, and insurance coverage. A strong customer service focus and attention to detail are essential.

Qualifications

• High School or GED required; ABO/NCLE preferred but not required.
• Strong customer service, communication and organizational skills.
• Experience with eyewear, lens dispensing, and insurance concepts is a plus.

Responsibilities

• Assist patients in selecting frames and lenses based on prescription, lifestyle and style.
• Take measurements, ensure proper frame fit and dispense eyewear accurately.
• Educate patients on lens options, coatings, and warranty coverage.
• Interpret prescriptions and enter data into the EHR system.
• Coordinate with technicians and doctors to manage orders and status updates.
• Provide exceptional customer service and maintain the practice's cleanliness.

Skills

Customer service

Communication skills

Organizational skills

Attention to detail

Sales

Manual dexterity

Interpersonal skills

Education

High School or GED

ABO/NCLE preferred

Tools

Pupilometers

PD sticks

Lensmeters

Pliers

Frame warmers

Job description

About AEG

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

#15370

Sandy, Utah, USA

Full-Time/Part-Time

Full-time

Job Description

You’ll Join a Team That

• Invests in leadership development and internal growth.
• Believes people and performance go hand in hand.
• Values collaboration, authenticity, and continuous learning.
• Celebrates wins, supports challenges, and grows together.

About The Role

At AEG, we believe great patient experiences begin with great teams. As an Optician, you will play a vital role in our business by providing expert eyewear solutions and exceptional patient care.

The Optician will assist patients in selecting eyewear and accessories that fit their prescription, lifestyle, and personal style. By ensuring proper frame fit, accurate measurements, and correct lens dispensing, Opticians will combine technical expertise with outstanding customer service. A commitment to quality and patient satisfaction drives trust, loyalty, and repeat business.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues to management.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options.
• Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interprets prescriptions written by Optometrist and Ophthalmologist.
• Accurately interpret prescriptions written by Optometrists and Ophthalmologists. Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart.
• Follow-up on all pending orders. Verify all orders are within the time guidelines and informs patients if delays occurs. Notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and managers, providing additional patient information, or asking for an order status.
• Inspects the final product ensuring there are no flaws; clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
• Understands product issues and analyzes any problems. Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Performs other duties as needed and as assigned by manager.

Requirements

• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand-eye coordination.

Full Time Employee Benefits

• 401(k) with Match
• Medical/Dental/Vision/Life/STD/LTD
• Employee Vision Discount Program
• HSA/FSAPTOPaid Holidays

Physical Demands

• Ability to utilize office equipment
• Prolonged sitting, standing, and walking
• Ability to lift up to 10 lbs