Optician

AEG Vision, LLC; Loveland, Northern (CO, KY); Hybrid; USD 22,000 - 28,000; Full time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount

Program HSA/FSA

PTO

Paid Holidays

Job summary

AEG Vision, LLC seeks an Optician to sell eyewear and accessories and ensure perfect frame fit and accurate lens prescriptions. You will dispense lenses, measure patient parameters, and educate customers on care and options.

You will collaborate with technicians and managers to keep orders moving, update patients on status, and maintain store presentation while delivering outstanding service. Prior experience is preferred, with HIPAA awareness and strong attention to detail encouraged.

Qualifications

• High School Diploma is required or strongly preferred.
• Minimum of one-year experience as an Optician is preferred.
• Experience with HIPAA requirements preferred.
• Strong organizational skills and attention to detail.
• Strong verbal and written communication skills.
• Excellent customer service and pleasant demeanor; sales experience is a plus.
• Manual dexterity and hand-eye coordination.
• Dependability and punctuality.
• Ability to lift up to 30lbs, bend, kneel and stand up to 8 hours.

Responsibilities

• Assists patients in selecting frames, lenses, and lens treatments.
• Interprets prescriptions written by optometrists and ophthalmologists.
• Creates work orders for lab technicians with precise specifications.
• Prepares and dispenses glasses, ensuring proper fit and comfort.
• Maintains cleanliness, organizes displays, and restocks merchandise.

Skills

Organizational skills

Communication skills

Customer service

Manual dexterity

Dependability & punctuality

Lift up to 30lbs; bend/kneel/stand

Education

High School Diploma

Tools

Pupilometer

PD Sticks

Lensometer

Pliers

Wrenches

Frame warmers

Job description

Opticians are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Opticians are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services
• Develops own clientele from providing outstanding service and obtaining referrals
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary
• Retrieves patient charts and electronic health records
• Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements
• Educates patients on proper eyeglass and contact lens care
• Collect eye and face measurements to ensure proper fit
• Interprets prescriptions written by optometrist and ophthalmologist
• Creates work orders for lab technicians, specifying information on lenses needed
• Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer
• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs
• Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status
• Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents
• Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store
• Restocks retail boards with new merchandize
• Understands product issues and analyzes any problems. Thoroughly and accurately answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Collaborates with technicians, front desk associates, Managers, and Optometrist.
• Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc
• Performs other duties as needed and as assigned by manager

Requirements

Qualifications

• High School Diploma
• Minimum of one-year experience working as an Optician strongly preferred
• Experience with HIPAA requirements preferred
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Excellent customer service skills and pleasant demeanor, experience with sales preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day

Physical Demands

• This position requires the ability to communicate and exchange information, utilize equipment necessary to perform the job, and move about the office.

Full Time / Part Time

Full-time

Work Location

On-Site

Base Wage Range

$16.00 - $20.00 per hour

Benefits: 401(k) with Match, Medical/Dental/Life/STD/LTD, Vision Service Plan, Employee Vision Discount, Program HSA/FSA, PTO, Paid Holidays *Benefits applicable to Full Time Employment only*

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