Optician

University of Utah; Lehi (UT); On-site; USD 36,000 - 48,000; Full time

Job summary

University of Utah Health in Lehi (Primary Children's Hospital) seeks a patient-focused ophthalmic assistant to educate patients on frames and lenses, process orders and assist with appointments. You will support customers by guiding lens choices, performing frame adjustments, and maintaining inventory in a fast-paced healthcare setting.

The role emphasizes high-quality patient service, technical care for eyeglasses and contact lenses, and ongoing learning about new optical technologies and

Qualifications

• Six months of experience in an eye care related position or equivalent.
• Ability to educate patients on eyeglass frames, lenses and lens enhancements.
• Strong customer service and communication skills.

Responsibilities

• Assist and educate patients in selecting frames, contact lenses and lens enhancements.
• Process eyeglass and contact lens orders, including pricing, documentation and billing.
• Teach new contact lens wearers how to insert, remove and care for lenses.
• Repair and adjust eyeglasses to ensure patient satisfaction.
• Manage inventory of contact lenses, frames and office supplies.
• Provide office support by answering calls, scheduling appointments and checking in patients.

Skills

Customer service

Communication skills

Eye care knowledge

Problem solving

Job description

Overview

As a patient-focused organization, University of Utah Health exists to enhance the health and well-being of people through patient care, research and education. Success in this mission requires a culture of collaboration, excellence, leadership, and respect. University of Utah Health seeks staff that are committed to the values of compassion, collaboration, innovation, responsibility, integrity, quality and trust that are integral to our mission. EO/AA

This position assists and educates patients in the selection of eyeglass frames, contact lenses and lens enhancements. The incumbent orders, dispenses, repairs and adjusts eyeglasses and contact lenses. This position also provides office support and assists customers with appointments.

Corporate Overview: The University of Utah is a Level 1 Trauma Center and is nationally ranked and recognized for our academic research, quality standards and overall patient experience. Our five hospitals and eleven clinics provide excellence in our comprehensive services, medical advancement, and overall patient outcomes.

Responsibilities

Essential Functions

• Assists and educates patients in the selection of frames, contact lenses and lens enhancements based on the patient's specific needs.
• Processes eyeglass and contact lens orders, which includes pricing, measuring, collecting money, coding, and documenting patient charts.
• Teaches new contact lens wearers how to insert, remove, clean and care for lenses.
• Repairs and adjusts eyeglasses while ensuring patient satisfaction.
• Manages inventory of contact lenses, eyeglass frames, accessories, tools, and office supplies.
• Provides office support by answering incoming calls, scheduling appointments and checking in patients for appointments.
• Maintains clean, organized, and stocked eyeglass displays.
• Performs frame assembly and repair, frame adjustment and lensometry.
• Attends continuing education courses to keep informed of new technology and advances in the optical industry.

Knowledge / Skills / Abilities

• Ability to perform the essential functions of the job as outlined above.
• Ability to sell and service eyeglasses and contact lenses and a demonstrated commitment to provide excellent customer service.
• Demonstrated human relations and effective communication skills.
• Ability to problem solve in situations that may involve patient comfort and satisfaction and professionally respond to customer inquiries.
• Ability to provide care appropriate to the population served.
• Demonstrated knowledge of the principles of life span growth and development.
• Ability to assess data regarding the patient's status and provide care as described in the department's policies and procedures manual.

Qualifications

Required

• Six months of experience working in an eye care related position, or equivalency.

Licenses Required

• Current RQI Healthcare Provider eCredential through the University of Utah Health RQI system. The eCredential is to be obtained within 30 days of hire.

* Additional license requirements as determined by the hiring department.

Qualifications (Preferred)

Preferred

• Finish lab skills, including lens layout, edging and tinting.
• Frame assembly, adjustment and repair experience.
• Lensometry experience.
• National Contact Lens Examiners (NCLE) certification.
• American Board of Opticianry (ABO) Certification.

Working Conditions and Physical Demands

• This position involves intermediate working conditions in a healthcare setting that may exert up to 50 pounds and may consistently require lifting, carrying, pushing, pulling, or otherwise moving patients or objects, such as medical equipment, while providing patient care. Workers in this position may be exposed to infectious diseases and may be required to function around prisoners or behavioral health patients.

Physical Requirements

Carrying, Far Vision, Lifting, Listening, Near Vision, Reaching, Sitting, Speaking, Standing, Walking

Multi-lingual Candidates Welcomed

EEO Statement

University of Utah Health Hospitals and Clinics, a part of The University of Utah, values candidates who have experience working in settings with students and patients from all backgrounds and possess a strong commitment to improving access to higher education and quality healthcare for historically underrepresented students and patient populations.

All qualified individuals are encouraged to apply. Veterans’ preference is extended to qualified applicants, upon request and consistent with University policy and Utah state law. Upon request, reasonable accommodations in the application process will be provided to individuals with disabilities.

University of Utah Health Hospitals and Clinics, a part of The University of Utah, is an Affir… The University does not discriminate on the basis of sex in the education program or activity that it operates, as required by Title IX and 34 CFR part 106. The requirement not to discriminate in education programs or activities extends to admission and employment. Inquiries about the application of Title IX and its regulations may be referred to the Title IX Coordinator, to the Department of Education, Office for Civil Rights, or both.

To request a reasonable accommodation for a disability, please contact the University of Utah Health Hospitals and Clinics Human Resources office at 801-581-6500. If you or someone you know has experienced discrimination or sexual misconduct including sexual harassment, you may contact the Director/Title IX Coordinator in the Office of Equal Opportunity (OEO). More information, including the Director/Title IX Coordinator's office address, electronic mail address, and telephone number can be located at: www.utah.edu/nondiscrimination/ Online reports may be submitted at oeo.utah.edu/

The University is a participating employer with Utah Retirement Systems (“URS”). Eligible new hires with prior URS service, may elect to enroll in URS if they make the election before they become eligible for retirement (usually the first day of work). Contact Hospitals and Clinics Human Resources at [phone] for information. Individuals who previously retired and are receiving monthly retirement benefits from URS are subject to URS’ post-retirement rules and restrictions. Please contact Utah Retirement Systems at [phone] or [phone] or Hospitals and Clinics Human Resources at [phone] if you have questions regarding the post-retirement rules.

This position may require the successful completion of a criminal background check and/or drug screen.

Requisition Number 86460
Reg/Temp Regular
Employment Type Full-Time
Shift Day
Work Schedule M-F 8:30-5:30
Clinical/Non-Clinical Status Clinical
Location Name Primary Children's Hospital - Lehi
Workplace Set Up On-site
City Lehi
State UT
Department MOR OPC 31C PEDS OPHTHALMOL
Category Ophthalmology
Workplace Set Up On-site