Optical Technician / Optician

eyecarecenter; Town of Smithfield (NY); On-site; USD 32,000 - 45,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Holidays

Paid Maternity Leave

Eyecare Certification Reimbursement

Competitive Base Pay

Employee Discounts

Job summary

EyeCare Partners in New York is seeking an Optical Technician to deliver a world class Total Patient Experience while supporting medical needs. You will dispense and fit glasses and contacts based on prescriptions from Optometrists and Ophthalmologists, and connect patients to the goods and services offered.

The ideal candidate has strong customer service skills, experience in medical offices, and proficiency with frames, lenses, and measurements.

Qualifications

• Minimum 1 year in a role interacting with customers/patients or equivalent experience
• Ophthalmic/optical experience preferred
• ABO/NCLE certifications are preferred but not required

Responsibilities

• Embrace the Total Patient Experience to build relationships while delivering medical support
• Assist patients in selecting frames according to style and facial measurements
• Dispense glasses and contact lens orders and educate on lenses and coatings
• Operate auto-lensometer and manual lensometer
• Take accurate measurements (PD, bridge, eye size, seg heights) and record pantoscopic tilt

Skills

Customer service

Sales skills

Communication

Detail-oriented

Teamwork

Education

High school diploma or GED

ABO/NCLE certifications preferred

Tools

Lensometer

Frames fitting

Job description

PERKS

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Eyecare Certification Reimbursement
• Competitive Base Pay
• Employee Discounts

SUMMARY

An Optical Technician will achieve a world class Total Patient Experience that maximizes retail sales while also supporting the patients’ medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient’s needs to the goods and services offered.

LOCATION

• Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

QUALIFICATIONS

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required

LICENSES AND CREDENTIALS

• ABO and NCLE certifications preferred but not required

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.