Optical Technician / Optician

eyecarecenter, OD, PA; Rocky Mount (NC); On-site; USD 36,000 - 54,000; Full time

Benefits offered by this job

Full Benefits Package

401k + Employer Matching

Paid Time Off (PTO) and Paid Holidays

Paid Maternity Leave

Competitive Base Pay

Employee Discounts

Eyecare Certification Reimbursement

Job summary

EyeCare Partners in Rocky Mount, NC is seeking an Optical Technician who will dispense and fit glasses and contacts, working from prescriptions written by Optometrists and Ophthalmologists to maximize retail sales while supporting patients' medical needs. They connect patient needs to the goods and services offered.

This role emphasizes the Total Patient Experience, precise measurements, and assisting patients in frame and lens choices, with emphasis on accurate dispensing and customer service

Qualifications

• Minimum 1 year in a role interacting with customers or patients.
• Ophthalmic or medical office experience strongly preferred.
• ABO and NCLE certifications are preferred but not required.
• Must provide proof of identity and right to work in the United States.

Responsibilities

• Enhance Total Patient Experience and build relationships while delivering medical support.
• Determine patient needs and sell to exceed expectations.
• Assist patients in selecting frames based on style and measurements and prescriptions.
• Operate the auto-lensometer and manual lensometer.
• Educate and recommend lenses, coatings and frames to suit patient needs.
• Collect measurements such as bridge size, eye size, pupillary distance, and pantoscopic tilt.
• Dispense orders and repair/adjust patient frames.
• Dispense all glasses and/or contact lens orders using current process.

Skills

Customer service

Communication

Ophthalmic experience

Education

High school diploma or GED

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

Perks

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Paid Maternity Leave
• Competitive Base Pay
• Employee Discounts
• Eyecare Certification Reimbursement

Summary

An Optical Technician will achieve a world class Total Patient Experience that maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services offered.

Location

• Work is primarily performed in a standard office or clinical setting. However, travel to other locations may be required to carry out essential job duties and responsibilities.

Essential Duties and Responsibilities

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patient wants and needs and selling to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Able to operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Can accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders using current process

Qualifications

• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

Education and/or Experience

• High school diploma or GED required

Licenses and Credentials

• ABO and NCLE certifications preferred but not required

Systems and Technology

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

Physical Requirements

This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus—is required 100% of the time. Occasional driving or climbing may also be necessary.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.

NOTE: Job descriptions are intended to be accurate reflections of those principal job elements essential for making fair pay decisions about jobs. Nothing in this job description restricts management's right to assign or reassign duties and responsibilities to this job at any time.