Optical Sales Dispenser

Kaiser Permanente; Santa Rosa (CA); On-site; USD 45,000 - 65,000; Full time

Job summary

Kaiser Permanente in Santa Rosa, CA is seeking an Optical Dispenser to manage dispensing and optical activities, including fitting eyewear, bench work, and clerical duties. The role requires precise measurements, prescription interpretation, and collaboration with the lab and departments to ensure patient satisfaction.

The position entails hands-on dispensing, inventory management, and customer service in a labor-management partnership environment.

Qualifications

• 4 years as Optical Dispenser (Optician)
• Excellent demonstrated customer service skills
• Computer knowledge to enter prescriptions into computerized system
• Contact lens fitting experience preferred

Responsibilities

• Assist patient with selection of eyewear and make facial measurements
• Enter prescription and sales information into the computerized system
• Dispense and adjust eyewear and inspect final product for accuracy
• Perform bench work including cutting, edging, dyeing, mounting lenses
• Maintain inventory of frames and accessories
• Provide customer service and floor coordination duties
• Communicate with lab and other departments as required
• Adhere to professional practice and state regulations

Skills

Customer service

Prescription entry

Computer literacy

Verbal communication

Education

High School Diploma/GED

Tools

Computer systems

Lenses edging equipment

Job description

Job Summary

Under general supervision of the optical sales branch manager, is responsible for all dispensing and optical activities. This includes all technical procedures of fitting, necessary bench work and allied optical procedures. Included also will be any necessary clerical functions required to satisfy patient needs which may include acting as liaison between pertinent departments.

Essential Responsibilities

Assists patient with selection of eyewear, making such facial measurements and adjustments as are necessary to properly fit glasses to the patient. Interviews patient to determine visual needs. Interprets refractionists prescription. Instructs and counsels patient on proper methods of eyeglass care. Enters prescription and sales information into computerized system and performs all other clerical functions required to satisfy patient needs. Verifies Optical Benefit coverage. Dispenses and adjusts optical product. Inspects final product for accuracy in accordance with prescription requirements, original order and ANSI Z80 standards. Reconciles patients concerns to their satisfaction. Performs all other dispensing functions consistent with the accepted professional practice as authorized by the California Board of Medical Examiners and organizational policies and practices. Conducts daily inventory of frames and accessories as requires. Perform necessary shop work as required, including but not limited to cutting, edging, dyeing, and mounting of lenses. Repairs frames as required. Completes all required forms. Dispensers may also repair; solder; check out prescriptions; edge; mount and complete eyeglasses for final delivery to patients. Dispensers may sell other products or perform other services as deemed necessary by the Employer. Recommend to branch manger improvements in sales and service. Maintain written and verbal communication with lab as required. Will perform customer service and floor coordinating duties. Performs other related duties as necessary. Supervisory Responsibilities: This job has no supervisory responsibilities. Corporate Compliance Accountability.

Grade

25

Basic Qualifications

4 years as an Optical Dispenser (Optician). Excellent, demonstrated customer service skills. Computer knowledge and ability to enter prescriptions into computerized system and place retail eyeglass orders. Contact lens fitting experience preferred. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be willing to work in a Labor Management Partnership environment. Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.

Education

• High School Diploma/GED. 50 mile travel and 25 wpm required.

License, Certification, Registration

• N/A

Primary Location

California,Santa Rosa,Santa Rosa Medical Offices 4

Scheduled Weekly Hours

40

Shift

Day

Workdays

Tue, Wed, Thu, Fri, 9:15am-5:45pm, Sat 8:30am-5:00PM *May be required to work up to 40 hours per week, subject to short notice.

Working Hours Start

09:15 AM

Working Hours End

05:45 PM

Job Schedule

Full-time

Job Type

Standard

Worker Location

Onsite

Employee Status

Regular

Employee Group/Union Affiliation

A07-OPT|SEIU|United Healthcare Workers West

Job Level

Individual Contributor

Department

Santa Rosa Hospital - Optical Dispensing-Glasses - 0206

Pay Range

$40.35 - $40.35 / hour

Travel

No

Work Setting

Onsite

Worker location must align with Kaiser Permanente's Authorized States policy.

Kaiser Permanente is an equal opportunity employer committed to fair, respectful, and inclusive workplaces. Applicants will be considered for employment without regard to race, religion, sex, age, national origin, disability, veteran status, or any other protected characteristic or status.