Optical Sales Dispenser

Kaiser Permanente; Oakland (CA); On-site; USD 38,000 - 54,000; Full time

Job summary

Kaiser Permanente in Oakland, California is seeking an Optical Sales Dispenser to handle all dispensing and optical activities under supervision. You will perform bench work, fit eyewear, process prescriptions, verify benefits, and ensure products meet ANSI Z80 standards.

Daily duties include inventory checks, customer service on the floor, and coordination with the lab to deliver accurate glasses. Prior optical dispensing experience is required.

Qualifications

• 4 years of experience as an Optical Dispenser (Optician).
• Excellent customer service skills and ability to enter prescriptions into computerized system.
• High School Diploma or GED is required.

Responsibilities

• Assist patients with eyewear selection and proper fit.
• Enter prescriptions into the computerized system and place eyeglass orders.
• Verify optical benefit coverage and address patient concerns to satisfaction.
• Perform bench work including cutting, edging, dyeing, and mounting of lenses.
• Maintain inventory of frames and accessories; coordinate with the lab.

Skills

Customer service

Education

High School Diploma/GED

Job description

Job Summary:

Under general supervision of the optical sales branch manager, is responsible for all dispensing and optical activities. This includes all technical procedures of fitting, necessary bench work and allied optical procedures. Included also will be any necessary clerical functions required to satisfy patient needs which may include acting as liaison between pertinent departments.

Essential Responsibilities:

Assists patient with selection of eyewear, making such facial measurements and adjustments as are necessary to properly fit glasses to the patient. Interviews patient to determine visual needs. Interprets refractionists prescription. Instructs and counsels patient on proper methods of eyeglass care. Enters prescription and sales information into computerized system and performs all other clerical functions required to satisfy patient needs. Verifies Optical Benefit coverage. Dispenses and adjusts optical product. Inspects final product for accuracy in accordance with prescription requirements, original order and ANSI Z80 standards. Reconciles patients concerns to their satisfaction. Performs all other dispensing functions consistent with the accepted professional practice as authorized by the California Board of Medical Examiners and organizational policies and practices. Conducts daily inventory of frames and accessories as requires. Perform necessary shop work as required, including but not limited to cutting, edging, dyeing, and mounting of lenses. Repairs frames as required. Completes all required forms. Dispensers may also repair; solder; check out prescriptions; edge; mount and complete eyeglasses for final delivery to patients. Dispensers may sell other products or perform other services as deemed necessary by the Employer. Recommend to branch manger improvements in sales and service. Maintain written and verbal communication with lab as required. Will perform customer service and floor coordinating duties. Performs other related duties as necessary. Supervisory Responsibilities: This job has no supervisory responsibilities. Corporate Compliance Accountability:

Grade 25

Basic Qualifications:

Experience

4 years as an Optical Dispenser (Optician). Excellent, demonstrated customer service skills. Computer knowledge and ability to enter prescriptions into computerized system and place retail eyeglass orders. Contact lens fitting experience preferred. Ability to read and comprehend simple instructions, short correspondence, and memos. Ability to write simple correspondence. Ability to effectively present information in one-on-one and small group situations to customers, clients, and other employees of the organization. Must be willing to work in a Labor Management Partnership environment. Also refer to Position Specifications outlined in the appropriate collective bargaining agreement.

Education

• High School Diploma/GED. 50 mile travel and 25 wpm required.

  License, Certification, Registration

• N/A

  Additional Requirements:

  Preferred Qualifications:

COMPANY: KAISER

TITLE: Optical Sales Dispenser

LOCATION: Oakland, California

REQNUMBER: 1441644

External hires must pass a background check/drug screen. Qualified applicants with arrest and/or conviction records will be considered for employment in a manner consistent with Federal, state and local laws, including but not limited to the San Francisco Fair Chance Ordinance. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, sexual orientation, gender identity, protected veteran, or disability status.