Optical Sales Associate / Optician

Clarkson Eyecare; Frisco (TX); On-site; USD 36,000 - 48,000; Full time

Benefits offered by this job

Full benefits

401k match

PTO & holidays

Competitive pay

Education reimbursement

Maternity leave

Employee discounts

Job summary

Clarkson Eyecare Texas seeks an Optical Technician in Frisco, TX to dispense and fit glasses and contact lenses under ophthalmologists' prescriptions, adhering to patient needs and clinical guidance.

The position emphasizes excellent patient service, frame selection, lensing, and coordinating with doctors, while using equipment like auto-lensometer and lensometer, and ensuring insurance verification.

Qualifications

• High school diploma or GED required.
• Strong customer service experience.
• Ability to read and interpret insurance forms.
• HIPAA compliance required.
• Proof of identity and right to work in the United States.

Responsibilities

• Promote frames and lenses per doctor’s prescription.
• Adjust and repair glasses.
• Manage patient flow and service requests.
• Verify medical and vision insurances.
• Communicate with patients, doctors, and managers.
• Answer inquiries by phone, email, and in person.

Skills

Customer service

Communication

HIPAA compliance

Insurance forms reading

Identity/work authorization

Education

High school diploma or GED

Ophthalmic experience preferred

Tools

Excel

Word

PowerPoint

Outlook

Job description

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Competitive Base Pay
• Optical Education Reimbursement
• Paid Maternity Leave
• Employee Discounts

Job Title:

Optical Technician

Company:

Clarkson Eyecare Texas

Location:

Frisco, TX

Perks:

• Full Benefits Package - Medical, Vision, Dental and Life Insurance
• 401k + Employer Matching
• Paid Time Off (PTO) and Paid Holidays
• Competitive Base Pay
• Optical Education Reimbursement
• Paid Maternity Leave
• Employee Discounts

Hours:

• Full Time
• This office is open Monday-Thursday 8am-5pm, Friday 7am-2pm and Saturday 8am-1pm
• • You may have to work a little earlier/later as needed
  • Our office hours are subject to change

Requirements:

• High School Diploma or GED Equivalent
• Favorable result on Background Check
• Basic computer skills
• Strong customer service skills
• Excitement to learn and grow

Essential Functions:

• Promote frames and lenses recommended by the doctor to meet patient needs
• Adjust and repair glasses
• Facilitate patient flow
• Verify medical and vision insurances
• Effectively communicate with patients, doctors, and managers
• Answer inquiries through phone, email, and in person requests

SUMMARY

An Optical Technician / Optician will achieve a world-class Total Patient Experience that maximizes retail sales while also supporting the patients' medical needs. This team member is trained to dispense and fit glasses and contacts, working from the prescriptions written by Optometrists and Ophthalmologists. They connect the patient's needs to the goods and services we offer.

ESSENTIAL DUTIES AND RESPONSIBILITIES

• Embrace and execute our Total Patient Experience to build relationships with all patients while delivering great medical support
• Determine patients' wants and needs and sell to exceed their expectations
• Assist patients in selecting frames according to style and color, coordinating frames with facial and eye measurements and optical prescriptions
• Operate the auto-lensometer and manual lensometer
• Educate and recommend specific lenses, lens coatings and frames to suit patient needs
• Accurately collect measurements such as bridge, eye size, temple length, seg heights, vertex distance, pupillary distance, and pantoscopic tilt
• Dispense patient orders and repair and adjust patient frames
• Dispense all glasses and/or contact lens orders in E360
• Ensure all job aids and policies are followed
• Maintain frame standards with cleaning and organization of fully stocked and well-presented areas
• Follow all protocols to keep frame inventory accurate
• General office duties and cleaning to be assigned by manager
• Assist with other duties in the office as needed

QUALIFICATIONS

• Communication, interpersonal and negotiation skills
• Ability to read, analyze and interpret insurance forms
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals
• Ability to write routine reports and correspondence
• Ability to speak effectively before groups of customers or employees of organization
• HIPAA: All Associates must comply with the Health Insurance Portability Accountability Act of 1996 (HIPAA) as it pertains to disclosures of protected health information (PHI) as described in the Notice of Privacy Practices and HIPPA Privacy Policies and Procedures
• Favorable result on background check as required by state
• Must be able to provide proof of identity and right to work in the United States

EDUCATION AND/OR EXPERIENCE

• High school diploma or GED required.
• Previous medical office experience preferred; previous ophthalmic experience strongly preferred.
• Minimum of 1 year in a position interacting with customers/patients or the equivalent combination of education and experience

LICENSES AND CREDENTIALS

• Current ABO/ABOC and NCLE certifications (or obtained with first 2 years of employment) preferred, but not required

SYSTEMS AND TECHNOLOGY

• Proficient in Microsoft Excel, Word, PowerPoint, Outlook

PHYSICAL REQUIREMENTS

• This role requires a variety of physical activities to effectively perform essential job functions. The position involves frequent walking (75%), sitting (50%), and standing (50%), with regular bending, stooping, and reaching (25–50%). Employees must be able to lift, carry, push, and pull items up to 25 lbs. Strong fine motor skills and full use of hands are essential, as the role demands constant grasping, writing/typing, and use of technology. Visual and auditory acuity—including color, depth, peripheral vision, and the ability to adjust focus is required 100% of the time..

Application Assistance

If you need assistance with this application, please contact [phone]. Please do not contact the office directly – only resumes submitted through this website will be considered.

EyeCare Partners is an equal opportunity/affirmative action employer. All applicants will be considered for employment without attention to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran or disability status.