Optical Sales Associate- Oliver Peoples

Oliver Peoples Inc.; Oak Brook (IL); On-site; USD 23,129 - 34,687; Full time

Job summary

Oliver Peoples Inc. is seeking a Retail Sales Associate in Oak Brook, IL to deliver exceptional customer service, build strong client relationships, and achieve sales targets. The role requires in-depth product knowledge and personalized recommendations.

You will stay current on eyewear trends, upsell and cross-sell, assist with adjustments, and maintain a pristine, organized store. You will support omnichannel experiences and uphold brand policies while representing a premier luxury eyewear

Qualifications

• High school diploma or equivalent.
• 2+ years of retail sales experience, preferably eyewear/luxury.
• Excellent communication and interpersonal skills.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Stand for extended periods and lift up to 25 pounds.

Responsibilities

• Provide outstanding customer service to all clients and build relationships.
• Stay up-to-date on industry trends and product knowledge.
• Demonstrate extensive knowledge of brand, warranties, and add-ons.
• Build and maintain client relationships in-store and via follow-up.
• Meet and exceed daily, weekly, and monthly sales targets.
• Assist with minor adjustments and repairs.
• Keep store clean, organized, and visually appealing.
• Provide omnichannel support across online and in-store channels.
• Adhere to all brand policies and perform other duties as assigned.

Skills

Customer service

Sales targets

Product knowledge

Communication skills

Punctual and reliable

Flexible hours

Team player

Problem solving

Attention to detail

Upselling and cross-selling

Education

High school diploma or equivalent

Tools

POS system

Job description

Oliver Peoples was founded in 1987 with the opening of its first boutique and subsequent launch of the original collection. From the beginning, Oliver Peoples had a passion for superior product, a distinctive culture rooted in California, and an obsession with service. These core values have remained at the foundation of the brand and endure today, making us one of the most prestigious and culturally distinctive eyewear companies in the world.

General Function

The Retail Sales Associate will be responsible for providing exceptional customer service, building strong relationships with clients, and achieving sales targets. As an associate, you are expected to possess an in-depth knowledge of our products and provide personalized recommendations.

Major Duties and Responsibilities

• Provide outstanding customer service to all clients, ensuring their needs are met and their shopping experience is memorable.
• Stay up-to-date on industry trends and product knowledge, attending training sessions and workshops as required.
• Displays in-depth knowledge of the Brand, warranties and optical add-on features offered to all customers.
• Build and maintain relationships with clients, ensuring that their needs are met both in-store and through follow-up communication.
• Consistently meet and exceed daily, weekly and monthly sales targets by upselling and cross-selling products.
• Assist with minor adjustments and repairs.
• Maintain a clean, organized, and visually appealing store environment on both the sales floor and back of house areas.
• Provides omnichannel support by ensuring a seamless customer service experience among all platforms, including online and in-store services.
• Understands and adheres to all brand policies and procedures.
• Perform other miscellaneous duties as assigned by management.

Basic Qualifications

• High school diploma or equivalent.
• 2+ years of experience in retail sales, preferably in the eyewear and/or luxury retail industry.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Must be punctual and reliable. Timeliness and dependability are essential.
• Ability to work flexible hours, including evenings, weekends, and holidays.
• Strong organizational skills and attention to detail, with the ability to multi‑task in a fast‑paced environment.
• Demonstrated ability to achieve sales targets and exceed customer expectations.
• A team‑player who is collaborative with others, is adaptable, supportive, respectful and open to feedback.
• Is a natural problem‑solver and analytical thinker, possesses the ability to identify issues, evaluate solutions and implement effective strategies to overcome challenges. Navigates through workload pressure with ease.
• Ability to stand for extended periods and lift up to 25 pounds.

Preferred Qualifications

• Experience operating a POS system.
• Luxury sales or eyewear industry experience.

Compensation & Benefits

Pay Range: 16.79 – 25.18 per hour. This posting is for an existing vacancy within our business. Employee pay is determined by multiple factors, including geography, experience, qualifications. In addition, you may also be offered a competitive bonus and/or commission plan, which complements a first‑class total rewards package. Benefits may include health care, retirement savings, paid time off/vacation, and various employee discounts.

EssilorLuxottica complies with all applicable laws related to the application and hiring process. If you would like to provide feedback regarding an active job posting, or if you are an individual with a disability who would like to request a reasonable accommodation, please call the EssilorLuxottica SpeakUp Hotline at 844-303-0229 (be sure to provide your name, job id number, and contact information so that we may follow up in a timely manner) or email [e-mail].

We are an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, gender, national origin, social origin, social condition, being perceived as a victim of domestic violence, sexual aggression or stalking, religion, age, disability, sexual orientation, gender identity or expression, citizenship, ancestry, veteran or military status, marital status, pregnancy (including unlawful discrimination on the basis of a legally protected pregnancy or maternity leave), genetic information or any other characteristics protected by law. Native Americans in the US receive preference in accordance with Tribal Law.