Optical Sales Associate

Shopko Optical; Town of Hartford (WI); Presencial; USD 28.000 - 42.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Competitive time off package

Volunteer pay and holidays

Personal day

Employee Assistance Program

On the Job Training & Certification

Descripción de la vacante

Shopko Optical in Hartford, WI is seeking a Full-time Optical Sales Associate to provide exceptional customer service and assist with eyewear selection, ordering and dispensing. On-the-job training is provided, and experience is not required.

You will support patient exams prep, manage frame inventory, and help patients with contact lenses and lens options. This role emphasizes service quality and teamwork in a fast-paced retail optical setting.

Formación

• High school diploma or equivalent required.
• Maintain license as required by state (if applicable).
• Shopko OCE Certification required to become certified.

Responsabilidades

• Provide excellent customer and patient service according to company and Optical Center standards.
• Recommend lenses, coatings and frames to meet patient needs.
• Assist patients in selecting frames according to style and facial measurements and prescriptions.
• Order and dispense eyewear accurately and professionally.
• Assist patients with frame repairs and adjustments.
• Demonstrate contact lens insertion and care.
• Assist Optometrist with case histories and screenings.

Conocimientos

Customer service

Communication

Multi-tasking

Prescription interpretation

Educación

High School Diploma or equivalent

Shopko OCE Certification

Descripción del empleo

If you are unable to complete this application due to a disability, contact this employer to ask for an accommodation or an alternative application process.

Optical Sales Associate

Hartford, WI Full Time Technical Hartford, WI, US

Are you looking for an opportunity to provide great customer service and patient care and grow your career? Shopko Optical is seeking a Full-time Optical Sales Associate to join our team in Hartford, WI.

On-the-job training provided, no experience necessary.

POSITION SUMMARY

Provide excellent patient and customer service in the selection, ordering and dispensing of eyewear. Complete pre-screening activities prior to patient exams. Prepare work orders for Optical Lab. Process medical billing information. Maintain frame inventory.

Taking Care of our teams who take Care of our Patients

• Competitive time off package including vacation pay, volunteer pay paid holidays, and a personal day
• Sick Pay: Eligible teammates accrue Sick/ Safe leave per state law
• Employee Assistance Program
• On the Job Training & Certification

DUTIES AND RESPONSIBILITIES

CUSTOMER SERVICE

• Provide excellent customer and patient service according to company and Optical Center standards
• Recommend specific lenses, lens coatings and frames to satisfy patient needs
• Assist patients in selecting frames according to style and color. Ensure frames are coordinated with facial and eye measurements and optical prescriptions
• Order and dispense eyewear accurately and professionally
• Assist patients with proper frame repairs and adjustments
• Show patients how to insert, remove and care for their contact lenses
• Assist Optometrist with case histories and screenings

BUSINESS AND OPERATIONAL STANDARDS

• Maintain a complete knowledge of third-party plans and claims
• Explain promotions and special lens offerings to patients and customers
• Balance accounts
• Prepare work orders containing specific instructions for Optical Lab
• Process medical billing information
• Ensure proper merchandising of frame inventory

MINIMUM KNOWLEDGE, EXPERIENCE & SKILLS REQUIREMENTS

• High School Graduate or equivalent
• Maintain license as required by state
• To become Certified, teammate must complete Shopko OCE Certification requirements and calendar modules
• Previous experience in an office and/or optical dispensing is preferred
• Able to handle multiple customer interactions/phone calls at a time
• Able to work with patient eyewear needs including analyzing prescriptions, repairs and adjustments and lifestyle dispensing

ESSENTIAL FUNCTIONS & WORK REQUIREMENTS

• Ability to effectively communicate at all levels within the organization through written and two-way verbal communication
• Able to read and write at a high school graduate level
• Able to sit or stand for extended periods of time
• Able to operate various office equipment (e.g., personal computer, telephone, fax machine, copier, etc.)
• Ability to lift 10 to 20 pounds
• Ability to see (Near, Distance, Color, and Depth Perception)
• Manual and finger dexterity, as well as hand/arm steadiness
• Ability to grip and hold items
• Good eye and hand coordination
• Able to operate a cash register, various optical equipment and tools
• Able to work normal and/or extended (evenings, nights, and weekends) office hours to meet established deadlines
• Able to travel independently to support Company objectives and personal development

These statements are intended to describe the general nature and level of work performed by teammates assigned to this job classification. They are not intended to be an exhaustive list of all responsibilities, duties and skills required.