Optical Retail Sales Associate PT Leander, TX #319

Eyemart Express; Leander (TX); On-site; USD 30,000 - 40,000; Part time

Job summary

Eyemart Express is seeking a part-time Optical Retail Sales Associate in Leander, Texas, to assist patients in selecting eyeglass frames, ensuring the lab has accurate prescription information, and dispensing glasses. Responsibilities include exceptional customer service, sales, and managing patient files while offering a flexible work-life balance.

The ideal candidate should have a high school diploma and experience in retail or customer service, though training will be provided for the optical industry.

Qualifications

• Experience working in retail, customer service, or sales.
• Experience in the optical industry is preferred but not required.

Responsibilities

• Provide exceptional customer service to all patients.
• Maintain knowledge of current sales and promotions.
• Compute and process payment transactions using the Point of Sale system.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files.
• Assess and interpret patient’s needs based on prescription.

Skills

Customer Service

Sales and Promotions

Transaction Processing

Insurance Claims

Product Knowledge

Education

High School Diploma or GED

Job description

Optical Retail Sales Associate Part Time

The Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses, and lens coatings that best suit their needs. The Retail Associate will also be responsible for ensuring the lab technicians have accurate measurements and prescription information for grinding, coating, and fitting lenses to the frames. Once the glasses are complete, the Retail Associate is responsible for dispensing the glasses to the patient.

Earning Potential: The earning potential for this role is competitive, inclusive of base pay and incentives.

Responsibilities

• Customer Service: Provide exceptional customer service to all patients.
• Sales and Promotions: Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.
• Transaction Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.
• Insurance Claims: Process insurance claims efficiently.
• Product Knowledge: Maintain up-to-date knowledge of products.
• Patient Files: Create and maintain patient files, following company and HIPAA policies regarding confidentiality.
• Patient Assessment: Assess and interpret patient’s needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).
• Measurements: Take necessary measurements (i.e., measuring the patient’s pupillary distance).
• Work Orders: Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).
• Lens Selection: Pull correct lenses according to work order specifications.
• Product Inspection: Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.
• Adjustments and Repairs: Adjust/repair damaged frames, replace nose pads, and missing screws.
• Merchandise Management: Price, stock, and straighten merchandise.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required. We are willing to train.

At Eyemart Express, we understand the importance of work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.