Optical Retail Sales Associate PT Dubuque, IA #081

eyemartexpress; Dubuque (IA); On-site; USD 17,000 - 22,000; Part time

Job summary

Eyemart Express is hiring a part-time Optical Retail Sales Associate to help patients select frames, lenses and coatings. You will coordinate with lab staff for measurements and ensure accurate prescriptions are filed for grinding and fittings.

The role emphasizes customer service, sales, and adherence to HIPAA when handling patient files, with training available for those new to the optical industry.

Qualifications

• High School Diploma or GED required.
• Experience in retail, customer service, or sales.
• Experience in optical industry preferred but not required; training provided.

Responsibilities

• Provide exceptional customer service to patients.
• Maintain knowledge of current sales, promotions, and policies.
• Process transactions and refunds using the in-house POS system.
• Handle insurance claims efficiently.
• Maintain up-to-date product knowledge.
• Create and maintain patient files per HIPAA and company policies.
• Assess patients’ needs based on prescriptions, facial features and lifestyle.
• Take measurements (e.g., pupillary distance).
• Prepare work orders for the lab with complete details.
• Pull correct lenses according to work orders.
• Inspect final glasses for accuracy and adjust fittings.
• Perform adjustments and repairs on frames and replace parts.
• Price, stock and straighten merchandise.

Skills

Customer service

Retail sales

Education

High School Diploma or GED

Job description

Optical Retail Sales Associate Part Time

30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI, and has since expanded to over 245 stores in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We're not like everyone else-with local labs in stores, eye exams, and same-day delivery on glasses-our customers never miss a moment. Now, you can join one of the nation's top optical retailers and help improve lives by helping people see better.

Earning Potential: The earning potential for this role is competitive, inclusive of base pay and incentives.

The Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses, and lens coatings that best suit their needs. The Retail Associate will also be responsible for ensuring the lab technicians have accurate measurements and prescription information for grinding, coating, and fitting lenses to the frames. Once the glasses are complete, the Retail Associate is responsible for dispensing the glasses to the patient.

Responsibilities:

• Customer Service: Provide exceptional customer service to all patients.

• Sales and Promotions: Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.

• Transaction Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.

• Insurance Claims: Process insurance claims efficiently.

• Product Knowledge: Maintain up-to-date knowledge of products.

• Patient Files: Create and maintain patient files, following company and HIPAA policies regarding confidentiality.

• Patient Assessment: Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).

• Measurements: Take necessary measurements (i.e., measuring the patient's pupillary distance).

• Work Orders: Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).

• Lens Selection: Pull correct lenses according to work order specifications.

• Product Inspection: Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.

• Adjustments and Repairs: Adjust/repair damaged frames, replace nose pads, and missing screws.

• Merchandise Management: Price, stock, and straighten merchandise.

Requirements:

• High School Diploma or GED.

• Experience working in retail, customer service, or sales.

• Experience working in the optical industry is preferred but not required. We are willing to train.

At Eyemart Express, we're dedicated to excellence in everything we do. We understand the importance of work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

This posting provides an overview of the role. A full job description will be provided upon hire.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.