Optical Retail Sales Associate PT Colonial Heights, VA #160

eyemartexpress; Colonial Heights (VA); On-site; USD 18,000 - 26,000; Part time

Job summary

Eyemart Express is seeking a part-time Optical Retail Sales Associate to help patients select eyeglass frames, lenses, and coatings that best suit their needs. You’ll deliver exceptional customer service, promote current offers, and process transactions in a fast-paced retail setting.

You will also handle insurance claims, maintain up-to-date product knowledge, and ensure HIPAA-compliant patient files while contributing to a positive shopping experience.

Qualifications

• High School Diploma or GED required.
• Retail, customer service or sales experience preferred.
• Optical industry experience is a plus, but training is available.

Responsibilities

• Customer service: Provide exceptional service to patients.
• Sales and promotions: Maintain knowledge of current offers.
• Transaction processing: Handle payments and refunds.
• Insurance claims: Process insurance efficiently.
• Product knowledge: Stay up-to-date on products.
• Patient files: Maintain HIPAA-compliant patient records.
• Patient assessment: Understand patient needs and preferences.
• Measurements: Take required measurements.
• Work orders: Prepare lab work orders.
• Lens selection: Choose lenses per work order.
• Product inspection: Ensure final product accuracy.
• Adjustments and repairs: Fix damaged frames.
• Merchandise management: Price and stock merchandise.

Skills

Customer service

Sales

Retail experience

Education

High School Diploma or GED

Job description

Optical Retail Sales Associate Part Time

30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI, and has since expanded to over 245 stores in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We're not like everyone else—with local labs in stores, eye exams, and same-day delivery on glasses—our customers never miss a moment. Now, you can join one of the nation's top optical retailers and help improve lives by helping people see better.

Earning Potential: The earning potential for this role is competitive, inclusive of base pay and incentives.

The Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses, and lens coatings that best suit their needs.

Responsibilities

• Customer Service: Provide exceptional customer service to all patients.
• Sales and Promotions: Maintain knowledge of current sales and promotions.
• Transaction Processing: Compute and process payment transactions/refunds.
• Insurance Claims: Process insurance claims efficiently.
• Product Knowledge: Maintain up-to-date knowledge of products.
• Patient Files: Create and maintain patient files, following company and HIPAA policies.
• Patient Assessment: Assess and interpret patient's needs/wants.
• Measurements: Take necessary measurements.
• Work Orders: Prepare work orders for the lab.
• Lens Selection: Pull correct lenses according to work order specifications.
• Product Inspection: Inspect the final product for accuracy.
• Adjustments and Repairs: Adjust/repair damaged frames.
• Merchandise Management: Price, stock, and straighten merchandise.

Requirements

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred but not required. We are willing to train.

At Eyemart Express, we're dedicated to excellence in everything we do. We understand the importance of work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

This posting provides an overview of the role. A full job description will be provided upon hire.

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.