Optical Retail Sales Associate PT Appleton, WI #001

eyemartexpress; Appleton (WI); On-site; USD 17,000 - 25,000; Part time

Job summary

Eyemart Express in Appleton, WI is seeking a Part Time Optical Retail Sales Associate. You will assist patients in selecting frames, lenses, and coatings, and ensure lab techs have accurate measurements for grinding and fitting. You will dispense glasses once complete and provide exceptional service.

Ideal candidates have retail or sales experience; optical experience is a plus but not required. We offer flexible scheduling and training opportunities with base pay plus incentives.

Qualifications

• Experience in retail, customer service, or sales is preferred.
• Experience in the optical industry is a plus but not required; training provided.
• High school diploma or GED required.

Responsibilities

• Provide exceptional customer service to patients.
• Maintain knowledge of sales, promotions, policies, payments, returns, exchanges.
• Process payment transactions/refunds using the in-house POS system.
• Process insurance claims efficiently.
• Maintain up-to-date knowledge of products.
• Create and maintain patient files per HIPAA policies.
• Assess patient needs based on prescription, features, lifestyle, and occupation.
• Take measurements (e.g., pupillary distance).
• Prepare lab work orders with required patient and prescription data.
• Pull correct lenses according to work order specs.
• Inspect final product and adjust glasses for fit.
• Adjust/repair frames and replace parts as needed.
• Price, stock, and straighten merchandise.

Skills

Customer service

Sales

Retail

Education

High School Diploma or GED

Tools

Point of Sale System

Job description

Optical Retail Sales Associate Part Time

30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI, and has since expanded to over 245 stores in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We're not like everyone else—with local labs in stores, eye exams, and same-day delivery on glasses—our customers never miss a moment. Now, you can join one of the nation's top optical retailers and help improve lives by helping people see better.

Earning Potential:

The earning potential for this role is competitive, inclusive of base pay and incentives.

The Retail Sales Associate, also known as a Retail Optician, will primarily assist patients in selecting the eyeglass frames, lenses, and lens coatings that best suit their needs. The Retail Associate will also be responsible for ensuring the lab technicians have accurate measurements and prescription information for grinding, coating, and fitting lenses to the frames. Once the glasses are complete, the Retail Associate is responsible for dispensing the glasses to the patient.

Responsibilities:

• Customer Service: Provide exceptional customer service to all patients.

• Sales and Promotions: Maintain knowledge of current sales and promotions as well as policies regarding payment, returns, and exchanges.

• Transaction Processing: Compute and process payment transactions/refunds using the in-house Point of Sale system.

• Insurance Claims: Process insurance claims efficiently.

• Product Knowledge: Maintain up-to-date knowledge of products.

• Patient Files: Create and maintain patient files, following company and HIPAA policies regarding confidentiality.

• Patient Assessment: Assess and interpret patient's needs/wants based upon prescription requirements, facial features, lifestyle, and occupation, and suggest the most appropriate products (i.e., frames, lens type, coatings).

• Measurements: Take necessary measurements (i.e., measuring the patient's pupillary distance).

• Work Orders: Prepare work orders for the lab ensuring all pertinent information is listed (i.e., patient information, prescription, lens size/type, measurements, special tinting or coating, etc.).

• Lens Selection: Pull correct lenses according to work order specifications.

• Product Inspection: Inspect the final product for accuracy; adjust completed glasses to fit the patient using pliers, hands, and heat if necessary to bend frames accordingly.

• Adjustments and Repairs: Adjust/repair damaged frames, replace nose pads, and missing screws.

• Merchandise Management: Price, stock, and straighten merchandise.

Requirements:

• High School Diploma or GED.

• Experience working in retail, customer service, or sales.

• Experience working in the optical industry is preferred but not required. We are willing to train.

At Eyemart Express, we're dedicated to excellence in everything we do. We understand the importance of work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

This posting provides an overview of the role. A full job description will be provided upon hire.

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.