Optical Retail Manager FT Appleton, WI #001

Eyemart Express; Appleton (WI); On-site; USD 42,000 - 55,000; Full time

Benefits offered by this job

Health Insurance

Vision Insurance

401k Matching

Disability Insurance

Life Insurance

Licensing support

Job summary

Eyemart Express in Appleton, WI is seeking a full-time Optical Retail Manager to lead store operations, sales and customer experience under the General Manager. You will supervise staff, drive performance and ensure excellent patient service while upholding Eyemart policies and procedures.

Qualifications include a high school diploma or GED and retail/sales experience; optical industry experience is a plus. Competitive benefits and advancement opportunities accompany the role.

Qualifications

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred.

Responsibilities

• Store Presence: ensure a manager or lead associate is on duty at all times.
• Performance Management: maintain store sales goals at or above company standards.
• Patient Relations: ensure total patient satisfaction and resolve complaints.
• Policy Enforcement: act as Eyemart's ambassador following company policies.
• Inventory Control: receive stock, maintain merchandising, conduct monthly inventory.

Skills

Retail experience

Customer service

Sales experience

Education

High School Diploma or GED

Job description

Career Opportunities with Eyemart Express

A great place to work.

Current job opportunities are posted here as they become available.

Optical Retail Manager FT Appleton, WI #001

Company Overview: 30 years ago Dr. Barnes founded Eyemart Express to deliver everything a patient needs. It started with one friendly shop in Appleton, WI, and has since expanded to over 245 stores in 42 states. Today, Eyemart Express is celebrated for promptly delivering quality eyewear at great prices, while maintaining great relationships with optometrists and local communities. We're not like everyone else—with local labs in stores, eye exams, and same-day delivery on glasses—our customers never miss a moment. Now, you can join one of the nation's top optical retailers and help improve lives by helping people see better.

Earning Potential: The earning potential for this role is competitive, inclusive of base pay ($20-$25) and incentives.

Job Description: Under the direction of the General Manager, the Retail Manager will ensure that all customers who enter the store are professionally assisted with the purchase of eyewear. This leadership role encompasses sales, merchandising, and customer experience, as well as some administrative responsibilities.

• Store Presence: Ensure a manager or designated lead associate is on duty at all times.
• Performance Management: Ensure all employees use the "lifestyle" selling approach. Maintain store sales goals at or above company standards.
• Patient Relations: Ensure total patient satisfaction and resolve any patient complaints.
• Policy Enforcement: Act as Eyemart's ambassador by following and enforcing all company policies.
• Inventory Control: Receive stock, maintain proper merchandising, conduct monthly inventory.

• High School Diploma or GED.
• Experience working in retail, customer service, or sales.
• Experience working in the optical industry is preferred.

• Health Insurance
• Vision Insurance
• Matching 401k
• Short-Term and Long-Term Disability
• Life Insurance
• Fully paid benefits to maintain licensing requirements and opportunities for advancement

At Eyemart Express, we're dedicated to excellence in everything we do. We understand the importance of work-life balance and strive to be as flexible as possible with scheduling needs to ensure our team members can achieve harmony between work and personal life.

This posting provides an overview of the role. A full job description will be provided upon hire.

For roles that are remote (i.e., Work From Home (WFH)) or hybrid (i.e., partial onsite at a VSP location and WFH), must demonstrate a high level of engagement in virtual environments, including maintaining camera presence during meetings to support effective communication and team alignment.

VSP Vision is an equal opportunity employer and gives consideration for employment to qualified applicants without regard to age, gender, race, color, religion, sex, national origin, gender identity, sexual orientation, disability or protected veteran status. We maintain a drug-free workplace and perform pre-employment substance abuse testing.