Optical Retail General Manager: Lead, Grow, Deliver Care

America's Best; Chicago (IL); Sur place; USD 45 000 - 54 000; Plein temps

Avantages offerts par ce poste

Health insurance

401k retirement savings with company

Flex Spending Account

Paid Time Off & Holidays

Parental leave

Employee eyewear discount

Disability insurance

Life Insurance

College scholarship program

Résumé du poste

America’s Best is seeking a General Manager to lead a talented team, drive results, and create an amazing experience for both patients and associates every single day. You’ll oversee daily store operations and partner with the Doctor to ensure the highest level of care.

In this role, you’ll manage staffing, training, merchandising, and patient care while upholding safety standards and company policies. A minimum of 5+ years in retail with leadership experience is preferred.

Qualifications

• 5+ years of retail experience; Supervising experience preferred.
• Knowledge of the optical industry is preferred.
• Bachelor’s degree or equivalent experience preferred.
• Proven ability to lead, coach, and build strong associate relationships.
• Strong communication, organization, and problem-solving skills.
• Passion for providing exceptional customer service and driving sales.
• Solid understanding of store operations and business performance.

Responsabilités

• Oversee all daily store operations, including staffing, inventory management, bookkeeping, planning, and enforcing company policies.
• Lead, train, and develop associates through consistent coaching, feedback, and growth opportunities.
• Monitor store performance and guide associates to deliver outstanding customer and patient experiences from start to finish.
• Partner with the Doctor to ensure every patient receives the highest level of care.
• Conduct store audits and uphold quality, merchandising, and service standards.
• Maintain open communication with the District Manager and provide accurate reporting.
• Ensure the store and facility meet all corporate and safety standards.
• Execute marketing, merchandising, and promotional initiatives according to brand standards.
• Manage budgets, supplies, and inventory to meet financial goals.
• Recruit, hire, and retain top talent, creating schedules based on business needs and store traffic.
• Lead by example — coaching your team toward sales and service excellence.
• Provide clear, timely feedback and performance evaluations, while addressing issues proactively.
• Ensure compliance with company policies and maintain accurate associate files and records.

Connaissances

Leadership

Coaching

Customer service

Sales management

Communication

Problem solving

Organization

Store operations

Formation

Bachelor’s degree or equivalent

Description du poste

America’s Best is seeking a General Manager to lead a talented team, drive results, and create an amazing experience for both patients and associates every single day. You’ll oversee daily store operations and partner with the Doctor to ensure the highest level of care.

In this role, you’ll manage staffing, training, merchandising, and patient care while upholding safety standards and company policies. A minimum of 5+ years in retail with leadership experience is preferred.