Optical Office & Patient Experience Leader

RiseMe; Elkin (NC); On-site; USD 42,000 - 62,000; Full time

Job summary

EyeCare Partners seeks an Office Manager to run a location, drive Total Patient Experience and revenue, and oversee staff, merchandising, inventory, training, and safety. This role requires coordinating with doctors, managing HR activities, and upholding HIPAA/OSHA standards. Travel between sites may be required.

The ideal candidate has office management experience, a solid background in Excel/Word/PowerPoint, and the ability to supervise performance and payroll processes in a healthcare setting.

Qualifications

• Industry related experience will be beneficial.
• Management experience required.
• Favorable result on background check as required by state.
• Must be able to provide proof of identity and right to work in the United States.

Responsibilities

• Direct and execute the overall sales and profitability of an individual office location through the effective execution of Total Patient Experience (TPE).
• Develop and maintain a good working relationship with doctor/doctors associated with office location and serve as liaison between doctor and office team.
• Human Resource Management: Recruitment, selection, training, coaching, and development of team members to include coaching of KPI scorecard results.
• Conduct performance reviews and compensation evaluations for the office team.
• Exercise judgment and utilize tools to achieve revenue and EBITDA growth.
• Motivate team members by remaining positive and communicating any changes or news in a supportive and constructive way.
• Maintain facility to corporate standards including building, equipment, parking lot and grounds as well as safety rules, HIPPA & OSHA requirements, hazardous material handling and waste disposal.
• Monitor and enforce Company cash handling policies and procedures to include petty cash as outlined by Accounting, and submit required financial documents accurately and on schedule.
• Execute day-to-day operations of the office by ensuring the following is completed: Team member scheduling, weekly meetings, report generation, inventory assessment, supply ordering, and team member training.

Skills

Management experience

Team leadership

HR processes

Education

HSD/GED

ABO/NCLE/LDO preferred

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Outlook

Job description

EyeCare Partners seeks an Office Manager to run a location, drive Total Patient Experience and revenue, and oversee staff, merchandising, inventory, training, and safety. This role requires coordinating with doctors, managing HR activities, and upholding HIPAA/OSHA standards. Travel between sites may be required.

The ideal candidate has office management experience, a solid background in Excel/Word/PowerPoint, and the ability to supervise performance and payroll processes in a healthcare setting.