Optical Consultant

Advanced Eye Care Vancouver; Vancouver (WA); On-site; USD 25,000 - 33,000; Part time

Benefits offered by this job

401(k) with Match

Medical/Dental/Life/STD/LTD

Vision Service Plan

Employee Vision Discount

Program HSA/FSA

PTO

Paid Holidays

Job summary

Advanced Eye Care Vancouver is seeking an Optical Consultant to support optometrists and provide education on eyewear options. You will guide patients through frame and lens choices, verify prescriptions, and ensure accurate order processing in the EHR/ALE system.

Responsibilities include patient communication, insurance explanations, maintaining product knowledge, and delivering a high level of customer service in a on-site environment.

Qualifications

• High School or GED required.
• ABO/NCLE preferred but not required.
• Minimum of one year experience as an Optician preferred.
• Experience with HIPAA preferred.
• PC skills to include Microsoft Office and Windows.

Responsibilities

• Deliver exceptional patient experiences and explain product recommendations.
• Assist patients in selecting frames and lenses, considering lifestyle and facial measurements.
• Interpret prescriptions and enter data into the EHR/ALE system accurately.
• Communicate with technicians and management to track orders and resolve issues.
• Educate patients on insurance benefits, warranties, and protection plans.
• Maintain cleanliness and organization of the display and work areas.

Skills

Customer service

Communication

Sales experience

Team collaboration

Education

High School or GED

ABO/NCLE preferred

Tools

Microsoft Office

Job description

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

You'll join a team that:

• Invests in leadership development and internal growth.
• Believes people and performance go hand in hand.
• Values collaboration, authenticity, and continuous learning.
• Celebrates wins, supports challenges, and grows together.

About the role

At AEG, we believe great patient experiences begin with great teams. As an Optical Consultant, you'll work alongside the Optometrists to support all aspects of patient care and education, ensuring that patients receive exceptional care.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues to management.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options.
• Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interprets prescriptions written by Optometrist and Ophthalmologist.
• Accurately interpret prescriptions written by Optometrists and Ophthalmologists. Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart.
• Follow-up on all pending orders. Verify all orders are within the time guidelines and informs patients if delays occurs. Notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and managers, providing additional patient information, or asking for an order status.
• Inspects the final product ensuring there are no flaws; clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
• Understands product issues and analyzes any problems. Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Performs other duties as needed and as assigned by manager.

Requirements

• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand-eye coordination.
• Collaborate with co-workers and patients.

Physical Demands

• Ability to utilize office equipment
• Prolonged sitting, standing, and walking
• Ability to lift up to 10 lbs

Full Time / Part Time

Part-time

Work Location

On-Site

Base Wage Range

$18.00 - $24.00 per hour

• 401(k) with Match
• Medical/Dental/Life/STD/LTD
• Vision Service Plan
• Employee Vision Discount
• Program HSA/FSA
• PTO
• Paid Holidays *Benefits applicable to Full Time Employment only*

EEO is The Law

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

We endeavor to make this site accessible to any and all users. If you would like to contact us regarding the accessibility of our website or need assistance completing the application process, please contact us at [e-mail].

AEG complies with applicable Federal and civil rights laws, including Section 1557 of the Patient Protection and Affordable Care Act, and does not discriminate on the basis of race, color, national origin, ethnicity, age, disability, sex, sexual orientation, gender identity, or any combination thereof. In addition, we strive to be a company that welcomes and supports people of all backgrounds and identities, patients, customers, and Associates alike. This includes, but is not limited to culture, immigration status, social and economic class, educational level, and expression, size, family status, political belief, or religion.