Optical Consultant

RadNet, Inc.; Suffolk (VA); On-site; USD 36,000 - 54,000; Full time

Job summary

AEG Vision in Suffolk, VA is seeking an Optical Consultant to help patients find eyewear and accessories, measure for proper fit, and dispense lenses with accurate prescriptions.

You will educate patients on care, take eye measurements, interpret optometrist prescriptions, and coordinate with lab technicians to complete orders while maintaining high service standards.

This full-time, on-site role emphasizes customer service, attention to detail, and teamwork with optometrists and managers.

Qualifications

• High School Diploma required.
• Minimum one-year experience as an Optician preferred.
• HIPAA knowledge/experience preferred.
• Strong organizational skills and attention to detail.
• Excellent customer service and communication skills.

Responsibilities

• Delivers extraordinary experience to each patient and explains personalized recommendations for products and services.
• Develops clientele through outstanding service and referrals.
• Keeps up-to-date on products, lenses, and warranties; assists with orders and returns.
• Takes patient calls; updates patients on order status and lab communications.
• Interprets prescriptions and creates work orders for lab technicians.
• Performs eyewear adjustments and repairs; ensures proper fit and comfort.
• Educates patients on eyeglass and contact lens care; measures for proper fit.

Skills

Customer service

Sales skills

Communication

Attention to detail

Manual dexterity

Education

High School Diploma

Tools

Pupilometer

PD Sticks

Lensometer

Pliers

Wrenches

Frame warmers

Job description

Overview

Optical Consultants are responsible for selling eyewear and eyewear accessories to patients. They ensure patients are fitted with the right-size frames that fit their needs and lifestyle and dispense lenses with correct prescription and measurements. Optical Consultants are at the heart of our business. Their technical and customer service skills ensure patient satisfaction and repeat business.

Responsibilities

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services
• Develops own clientele from providing outstanding service and obtaining referrals
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues with the Store Manager, as necessary.
• Retrieves patient charts and electronic health records
• Assists patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements
• Educates patients on proper eyeglass and contact lens care
• Collect eye and face measurements to ensure proper fit
• Interprets prescriptions written by optometrist and ophthalmologist
• Creates work orders for lab technicians, specifying information on lenses needed
• Follows-up on all pending orders. Verifies all orders are within the time guidelines given and informs patients of status if delays occur. Notifies patient when orders arrive from lab/manufacturer
• Dispenses glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback
• Adjusts eyewear to ensure visual acuity, proper fit, and patient comfort. Using various tools, performs eyewear adjustments and repairs
• Proficient in using tools such as pupilometers, PD Sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and/or store managers, providing additional patient information, or asking for an order status
• Inspects the final product ensuring there are no flaws; Cleans and polishes lenses using cloths and solvents
• Cleans and organizes frame boards, displays, mirrors, work bench, office area, bathroom, and breakroom, maintaining overall cleanliness and visual appeal of the store
• Restocks retail boards with new merchandise
• Understands product issues and analyzes any problems. Thoroughly and accurately answers patients’ questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Collaborates with technicians, front desk associates, Managers, and Optometrist.
• Sells miscellaneous products such as cleaners, contact lens supply, sunglasses, safety glasses, etc.

Qualifications

• High School Diploma
• Minimum of one-year experience working as an Optician strongly preferred
• Experience with HIPAA requirements preferred
• Strong organizational skills and attention to detail
• Strong communication skills (verbal and written)
• Excellent customer service skills and pleasant demeanor, experience with sales preferred
• Manual dexterity and hand-eye coordination
• Dependability and punctuality
• Ability to lift up to 30lbs, bend, kneel, and stand up to 8hrs a day

Work Arrangement

Full-time

Work Location

On-Site

Equal Opportunity Employer Minorities/Women/Protected Veterans/Disabled

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AEG complies with applicable Federal and civil rights laws, including Section 1557 of the Patient Protection and Affordable Care Act, and does not discriminate on the basis of race, color, national origin, ethnicity, age, disability, sex, sexual orientation, gender identity, or any combination thereof. In addition, we strive to be a company that welcomes and supports people of all backgrounds and identities, patients, customers, and Associates alike. This includes, but is not limited to culture, immigration status, social and economic class, educational level, and expression, size, family status, political belief, or religion.