Optical Consultant

2020 Image Eye Center-Fountain Hills; Fountain Hills (AZ); On-site; USD 21,000 - 30,000; Part time

Job summary

AEG Vision seeks an Optical Consultant to support patient care and education alongside Optometrists. You will guide frame and lens choices, explain recommendations, and manage orders with accuracy in the EHR and ALE systems.

On-site, part-time role emphasizing excellent customer service, product knowledge, and collaboration with technicians and management to ensure timely, high-quality eyewear.

Qualifications

• High School or GED required.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience as an Optician preferred.
• HIPAA experience preferred.
• Proficient PC skills: MS Office, Windows.
• Strong organizational and communication skills.
• Excellent customer service and sales experience.

Responsibilities

• Provide exceptional patient care and education alongside Optometrists.
• Assist patients in selecting frames, lenses, and coatings.
• Explain customized product recommendations and services to patients.
• Enter prescription data into the EHR and ALE systems.
• Monitor order status and notify patients of delays or readiness.
• Maintain clean, organized work areas and display boards.
• Collaborate with technicians and managers to ensure smooth patient flow.

Skills

Customer service

Sales

Communication

MS Office

HIPAA compliance

Optician experience

ABO/NCLE (preferred)

Organization

Team collaboration

Education

High School diploma or GED

Tools

MS Office

Windows OS

Job description

At AEG, we're building something bigger than great eye care, we're creating careers, developing leaders, and making a meaningful difference in the communities we serve.

You'll join a team that:

• Invests in leadership development and internal growth.
• Believes people and performance go hand in hand.
• Values collaboration, authenticity, and continuous learning.
• Celebrates wins, supports challenges, and grows together.

About the role

At AEG, we believe great patient experiences begin with great teams. As an Optical Consultant, you'll work alongside the Optometrists to support all aspects of patient care and education, ensuring that patients receive exceptional care.

• Delivers extraordinary experience to each patient. Provides patients with a complete understanding of our customized recommendations for products and services.
• Receive patient handoff from technicians or doctors and establish a rapport by asking lifestyle questions to identify their visual needs and recommend the most appropriate frames, lenses, lens treatments, and specialty products.
• Keeps current on company/industry products and procedures, manufacturer rebates, and types of lenses and frames available.
• Takes and returns patient calls, updating patients on the status of their order and resolving order issues should they arise. Escalates any issues to management.
• Assist patients in selecting frames, lens type, and lens treatments including tints and coatings; depending on specific patient needs and facial measurements.
• Educate patients on proper eyeglass and contact lens care, maintenance, warranty coverage, protection plans and replacement options.
• Maintain a thorough understanding of both medical and vision insurance plans, including eligibility, benefits, copays, deductibles, authorizations, and coverage limitations.
• Interprets prescriptions written by Optometrist and Ophthalmologist.
• Accurately interpret prescriptions written by Optometrists and Ophthalmologists. Enter all prescription information into the Electronic Health Record (EHR) and ALE system while ensuring all required documentation is scanned and attached to the patient's chart.
• Follow-up on all pending orders. Verify all orders are within the time guidelines and informs patients if delays occurs. Notify patients when eyewear is ready.
• Dispense glasses by inspecting the product, checking for proper fit, adjusting if necessary, and asking for feedback.
• Adjust eyewear to ensure visual acuity, proper fit, and patient comfort by using various tools to perform eyewear adjustments and repairs.
• Proficient in using tools such as pupilometers, PD sticks, lensometers, pliers, wrenches, frame warmers, etc.
• Regularly communicates with technicians and managers, providing additional patient information, or asking for an order status.
• Inspects the final product ensuring there are no flaws; clean and polish lenses.
• Clean and organize frame boards, displays, mirrors, work bench, office area, maintaining overall cleanliness and visual appeal of the practice.
• Understands product issues and analyzes any problems. Thoroughly and accurately answer patient questions regarding insurance, warranty, products, materials, services, pricing, upgrades, promotions, etc.
• Performs other duties as needed and as assigned by manager.

Requirements

• High School or GED qualification.
• ABO/NCLE preferred but not required.
• Minimum of one-year experience working as an Optician strongly preferred.
• Experience with HIPAA requirements preferred.
• PC skills to include MC Office, Windows, and Word Processing.
• Strong organizational skills and attention to detail.
• Strong communication skills (verbal and written).
• Excellent customer service skills and pleasant demeanor, experience with sales preferred.
• Manual dexterity and hand-eye coordination.
• Collaborate with co-workers and patients.

Physical Demands

• Ability to utilize office equipment
• Prolonged sitting, standing, and walking
• Ability to lift up to 10 lbs

Full Time / Part Time

Part-time

Work Location

On-Site

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