Ops Support Sr. Manager - Divisional Underwriting Manager for Distributed Retail Fulfillment

Citibank (Switzerland) AG; Northern (KY); Hybrid; Confidential; Full time

Job summary

Citibank (Switzerland) AG is seeking a senior Operations Support Manager to lead Retail Mortgage underwriting teams and align with Citi's Core Operations strategy. The role focuses on delivering timely, high-quality underwriting decisions and coordinating with the broader operations function.

You will manage staffing, performance, training, and budgeting while ensuring compliance with regulatory requirements and Citi policies across the U.S. mortgage portfolio.

Qualifications

• 6-10 years of experience in Retail Mortgage Underwriting Leadership.
• Extensive knowledge of Retail Mortgage, Credit Policy and Underwriting.
• Working knowledge of Regulatory Guidelines and Quality Expectations.
• Ability to work under pressure and manage deadlines or unexpected changes.
• Proven organization and time management skills.
• Consistently demonstrates clear and concise written and verbal communication skills.

Responsibilities

• Manage Retail Mortgage Underwriting teams through delegation of tasks.
• Partner with functional owners to develop and implement underwriting strategy.
• Oversee staffing, performance evaluations, and disciplinary actions.
• Monitor quality and efficiency; manage training and development of staff.
• Develop budget, policy formation, and short-term resource planning.
• Ensure compliance with laws, rules and Citi policies; escalate control issues.

Skills

Analytical Thinking

Credible Challenge

Financial Analysis

Governance

Policy

Procedure

Regulation

Risk Management Lifecycle

Education

Bachelor's degree

Master's degree preferred

Job description

The Operations Support Senior Manager is a senior management level position responsible for accomplishing results through the management and leadership of Underwriting teams, providing operational support services in coordination with the Core Operations team for Retail Mortgage. The overall objective of this role is to ensure the seamless delivery of quality and timely underwriting decisions in alignment with Citi’s operations support infrastructure and processes.

Responsibilities

• Manage Retail Mortgage Underwriting teams through delegation of tasks and responsibilities
• Partner with other functional owners to develop and implement Underwriting Strategy
• Conduct performance evaluations, compensations, hiring, disciplinary actions, and terminations of team members as well as maintain appropriate staffing requirements
• Monitor the team’s quality and efficiency of end results and manage all training and development needs of assigned personnel
• Create and develop budget, policy formation, and short-term resource planning
• Manage occasional complex and varied issues with significant departmental impact
• Apply in-depth knowledge of how areas integrate within the sub function as well as coordinate and contribute to the goals of the entire function
• Provide evaluative judgment based on analysis of information in complicated and unique situations
• Ensure essential procedures are followed and contribute to the defining standards
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards

Qualifications

• 6-10 years of experience in Retail Mortgage Underwriting Leadership
• Extensive knowledge of Retail Mortgage, Credit Policy and Underwriting
• Working knowledge of Regulatory Guidelines and Quality Expectations
• Ability to work under pressure and manage deadlines or unexpected changes
• Proven organization and time management skills
• Consistently demonstrates clear and concise written and verbal communication skills

Education

• Bachelor’s degree/University degree or equivalent experience
• Master’s degree preferred

This job description provides a high-level review of the types of work performed.

Other job-related duties may be assigned as required.

Job Family Group: Risk Management

Job Family: Credit Risk

Time Type: Full time

Primary Location: Telecommuter Missouri United States

Primary Location Full Time Salary Range: $134 960,00 - $202 440,00

In addition to salary, Citi’s offerings may also include, for eligible employees, discretionary and formulaic incentive and retention awards.

Citi offers competitive employee benefits, including: medical, dental & vision coverage; 401(k); life, accident, and disability insurance; and wellness programs.

Citi also offers paid time off packages, including planned time off (vacation), unplanned time off (sick leave), and paid holidays.

For additional information regarding Citi employee benefits, please visit citibenefits.com. Available offerings may vary by jurisdiction, job level, and date of hire.

Most Relevant Skills Analytical Thinking, Credible Challenge, Financial Analysis, Governance, Policy, Procedure, and Regulation, Risk Management Lifecycle.

Anticipated Posting Close Date: ago 25, 2026

Automated Processing and AI We use automated processing, including artificial intelligence, for our legitimate business interests (or our reasonable and appropriate business purposes) to identify and align the candidate's skills and abilities with a specific job opening. Additionally, if you so choose, or consent, we can match your skills and abilities to other suitable roles at Citi. Importantly, all our hiring processes and decisions, including determining your suitability for a role, are conducted, checked, and decided by individuals. Our automated processing and AI do not involve relying on automatic or autonomous decision-making. Please refer to any Jurisdictional Considerations, with specific provisions for your country (where relevant) for further details. Illinois residents – AI Notice and Right

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