Ops Supervisor - Station-2

FedEx Corporation; Seaford (DE); On-site; USD 34,000 - 53,000; Full time

Job summary

FedEx Corporation is seeking an Operations Supervisor to lead day-to-day parcel sortation operations and a team of package handlers. You will drive safety and efficiency, coach staff, and ensure compliance with FedEx policies and regulatory requirements.

The role includes training, performance management, and coordinating with related departments to meet production goals. The position emphasizes strong communication, leadership presence, and the ability to adapt to changing priorities while

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• In lieu of experience, certification program or Associate’s Degree in related area or 2+ years of college courses toward a degree.
• Bachelor's Degree is preferred.

Responsibilities

• Champions FedEx Safety Above All Culture and supports related initiatives.
• Oversees hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management.
• Plans, organizes, staffs, directs and controls day-to-day operations.
• Assigns and manages staff to ensure safe and efficient sortation of packages.
• Analyzes performance and identifies improvement opportunities; implements action plans.
• Leads daily meetings to communicate updates and daily goals; engages staff publicly.
• Develops and administers employee relations and safety programs.
• Resolves customer service issues; escalates as needed.
• Trains new employees on job duties and performance expectations, including FXG policies and safety training.

Skills

Leadership

Coaching

Communication

Training

Safety culture

Mentoring

Education

High school diploma or GED

Bachelor’s degree preferred

Associate degree or college credits toward degree

Tools

Microsoft Office

Job description

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.

ESSENTIAL FUNCTIONS

• Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives


• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity


• Plans, organizes, staffs, directs and controls specific day-to-day operations


• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)


• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results


• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis


• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters


• Participates in the development of and responsible for administering company safety strategies and programs


• Investigates, resolves and/or escalates customer service issues, as appropriate


• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety


• Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors


• Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner


• Peforms other duties as assigned

Minimum Education

• High school diploma or GED required; Bachelor’s degree preferred.


• In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree


• Bachelor's Degree (preferred).

Minimum Experience

• Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.

Knowledge Skills and Abilities

• Ability to inspire a shared vision and empower and motivate a team


• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups


• Proven ability to apply sound business judgment to establish and accomplish goals


• Verbal and written communication skills necessary to communicate with various audience levels and group sizes


• Ability to effectively provide employees instruction on process and practice


• Ability to read, interpret and draw conclusions from numerical data and written information


• Software skills, including use of Microsoft Office software and web-based applications


• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications


• Ability to mentor, coach and act as a knowledge resource to other employees.

Job Conditions

• May need to lift and carry up to 50 pounds


• May work in hot or cold temperatures


• May work in an environment with loud noise and fumes


• Minimal travel required

Pay Transparency

Pay: 24.75 - 38.43 USD Hourly

Additional Details: Must Upload Resume Position will support the annex located at 820 Chesapeake Dr, Cambridge, MD

For details on our comprehensive benefits, click here.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights


• Pay Transparency


• Family and Medical Leave Act (FMLA)


• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice bilingual


• Right to Work Notice English / Spanish