Ops Supervisor - Station

FedEx Group; Eagle River (WI); On-site; USD 52,000 - 70,000; Full time

Job summary

FedEx is seeking an Operations Supervisor to support the Safety Above All Culture and manage day‑to‑day operations and staff. You will oversee safe and efficient package sortation and assign staff to ensure quality and compliance with FedEx policies and regulations.

You will lead meetings, mentor staff, and drive performance improvements while collaborating with multiple departments to meet daily goals and cost targets. This role is on‑site and requires strong leadership and safety focus.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Six months experience in package handling or supervisory roles.
• Ability to inspire a shared vision and motivate a team.
• Strong verbal and written communication and data interpretation skills.
• Proficiency with Microsoft Office and related business applications.

Responsibilities

• Supervise daily operations and staff to ensure safe, efficient sortation.
• Hire, coach, train, evaluate, recognize and manage staff.
• Plan and direct day‑to‑day operations.
• Assign and manage employees to ensure safe sortation and control costs.
• Analyze performance, identify improvement opportunities, and implement action plans.
• Lead daily meetings and communicate updates to the workforce.
• Support safety strategies and regulatory compliance.
• Train new employees on duties and performance expectations.
• Mentor and develop other Operations Supervisors.

Skills

Leadership

Team motivation

Communication

Mentoring

Public speaking

Data interpretation

Microsoft Office

Adaptability

Public safety

Education

High school diploma or GED

Bachelor’s degree preferred

Alternative certification or college coursework

Tools

VEDR coaching

Job description

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.

ESSENTIAL FUNCTIONS

• Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls specific day-to-day operations
• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Participates in the development of and responsible for administering company safety strategies and programs
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
• Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors
• Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner
• Peforms other duties as assigned

Minimum Education

• High school diploma or GED required; Bachelor’s degree preferred.
• In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree
• Bachelor's Degree (preferred).

Minimum Experience

• Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.

Knowledge Skills and Abilities

• Ability to inspire a shared vision and empower and motivate a team
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
• Proven ability to apply sound business judgment to establish and accomplish goals
• Verbal and written communication skills necessary to communicate with various audience levels and group sizes
• Ability to effectively provide employees instruction on process and practice
• Ability to read, interpret and draw conclusions from numerical data and written information
• Software skills, including use of Microsoft Office software and web-based applications
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications
• Ability to mentor, coach and act as a knowledge resource to other employees.

Job Conditions

• May need to lift and carry up to 50 pounds
• May work in hot or cold temperatures
• May work in an environment with loud noise and fumes
• Minimal travel required

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: PT Ops Supervisor on Inbound Sort Tuesday-Saturday. NOTE: ALL Ops Supervisor positions are posted as “Full-Time” in our systems as they are 30+ hrs/ wk. “Part-Time” Ops Supervisors are classified as FT-30 with a 30 hr/wk schedule. Apply by July 2.

For details on our comprehensive benefits, here is what to consider.

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)