Ops Supervisor - Station

Federal Express Corporation; Durham (NC); On-site; USD 52,000 - 78,000; Full time

Job summary

Federal Express Corporation is seeking an Operations Supervisor to lead daily activities in a high-volume facility in Durham, NC. You will hire, coach, train, and evaluate staff while driving safe, efficient sortation of packages and cost control.

Strong leadership and communication skills are essential to guide teams and implement process improvements. Qualifications include a high school diploma or GED, with a Bachelor’s degree preferred, and at least six months in a related role.

Qualifications

• High school diploma or GED required; Bachelor’s degree preferred.
• Six months experience in package handling or supervisory roles is required.
• Certification programs or an Associate’s degree in related areas are acceptable in lieu of experience.
• Ability to train and develop staff while adhering to FXG policies and safety requirements.

Responsibilities

• Plan, organize, staff, direct and control day-to-day operations.
• Hire, terminate, coach, train, recognize and evaluate staff performance.
• Assign and manage employees to ensure safe, efficient sortation and movement of packages.
• Analyze operational performance, identify improvements, and execute action plans.
• Lead daily meetings, communicate goals, and speak publicly to audiences as needed.
• Investigate and resolve customer service issues and escalate when appropriate.
• Ensure compliance with safety programs and training requirements, including dock safety.

Skills

Inspire and lead teams

Effective communication

Mentoring

Analytical thinking

Microsoft Office proficiency

Education

Bachelor’s degree preferred

Associate’s degree or certification program

Tools

Microsoft Office

Web-based applications

Job description

ESSENTIAL FUNCTIONS

• Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls specific day-to-day operations
• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Participates in the development of and responsible for administering company safety strategies and programs
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
• Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors
• Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner
• Peforms other duties as assigned
• High school diploma or GED required; Bachelor’s degree preferred.
• In lieu of experience, certification program or Associate’s Degree in related area or 2+ years of college courses towards a degree
• Bachelor’s Degree (preferred).
• Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.

Knowledge Skills and Abilities

• Ability to inspire a shared vision and empower and motivate a team
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
• Proven ability to apply sound business judgment to establish and accomplish goals
• Verbal and written communication skills necessary to communicate with various audience levels and group sizes
• Ability to effectively provide employees instruction on process and practice
• Ability to read, interpret and draw conclusions from numerical data and written information
• Software skills, including use of Microsoft Office software and web-based applications
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer-based applications
• Ability to mentor, coach and act as a knowledge resource to other employees.

Job Conditions

• May need to lift and carry up to 50 pounds
• May work in hot or cold temperatures
• May work in an environment with loud noise and fumes

Preferred Qualifications:

Pay Transparency:

Pay:

Additional Details: FT 40 hours

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

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