Ops Supervisor - Hub

Federal Express Corporation; Northampton Township (Bucks County); On-site; USD 39,000 - 61,000; Full time

Benefits offered by this job

Vets/Disability

Job summary

Federal Express Corporation is seeking a frontline Operations Supervisor to lead day-to-day package sortation and staff, ensuring safety and efficiency in the facility. The role emphasizes coaching, performance management, and adherence to FedEx policies.

The position requires coordinating with other departments, training new staff, and maintaining strong communication during shifts. A HS diploma is required, with a Bachelor’s degree preferred and prior supervisory experience advantageous.

Qualifications

• Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.
• In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree
• Bachelor's Degree (preferred).

Responsibilities

• Champions FedEx's Safety Above All Culture and supports related initiatives
• Management includes hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls specific day-to-day operations
• Assigns and manages employees to ensure safe and efficient sortation of packages and trailer movement in coordination with the linehaul department
• Analyzes operational performance and identifies improvement opportunities to achieve results
• Leads daily meetings to communicate updates and goals; conducts public speaking to small/large audiences
• Participates in development of employee relations strategies and safety programs
• Investigates and resolves customer service issues; escalates as needed
• Trains new employees on duties and FXG policies and safety/training requirements
• Mentors junior supervisors
• Adapts to changing business needs with urgency and positive leadership
• Performs other duties as assigned

Skills

Inspire vision

Team leadership

Business judgment

Education

High school diploma or GED

Bachelor’s degree preferred

Job description

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.

Essential Functions

• Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls specific day-to-day operations
• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Participates in the development of and responsible for administering company safety strategies and programs
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
• Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors
• Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner
• Performs other duties as assigned

Minimum Education

High school diploma or GED required; Bachelor’s degree preferred.

Minimum Experience

• Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.
• In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree
• Bachelor's Degree (preferred).

Knowledge Skills And Abilities

• Ability to inspire a shared vision and empower and motivate a team
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
• Proven ability to apply sound business judgment to establish and accomplish goals

  Job Conditions

  • May need to lift and carry up to 50 pounds
  • May work in hot or cold temperatures
  • May work in an environment with loud noise and fumes
  • Minimal travel required

  Pay Transparency

  Pay: $28.46 - $44.19/hr

  Additional Details: This FT40 position will be placed on the Midnight/Sunrise sorts.

  Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

  Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

  Applicants Have Rights Under Federal Employment Laws

  • Know Your Rights
  • Pay Transparency
  • Family and Medical Leave Act (FMLA)
  • Employee Polygraph Protection Act

  E-Verify Program Participant: Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only). Please click below to learn more about the E-Verify program:

  • E-Verify Notice (bilingual)
  • Right to Work Notice (English) / (Spanish)