Ops Supervisor - Hub

FedEx; Kernersville (NC); In loco; USD 3.513.000 - 5.294.000; Tempo pieno

Descrizione del lavoro

FedEx Logistics in Kernersville, NC seeks an Operations Supervisor to lead day-to-day package sortation and a team of handers and administrative staff. You will drive safety with the Safety Above All culture, coach employees, and ensure compliance with FedEx policies and regulations.

The role emphasizes staffing, performance management, training, and process improvements in a fast-paced environment. Six months of related experience or equivalent education is required.

Competenze

• High school diploma or GED required; Bachelor's degree preferred.
• Six months experience in package handling or supervisory roles.
• In lieu of experience, an associated degree or 2+ years of college.
• Strong leadership and communication abilities.
• Ability to train and coach staff on procedures and safety.

Mansioni

• Support FedEx's Safety Above All Culture and supervise staff.
• Plan, organize, staffs, directs and controls daily operations.
• Assign and manage employees for safe, efficient sortation and cost control.
• Lead meetings and communicate operational goals to staff.
• Investigate and resolve customer service issues, escalate as needed.

Conoscenze

Inspire vision and motivate team

Build professional rapport

Business judgment

Verbal and written communication

Instruction and process training

Numerical data interpretation

Microsoft Office and web apps

Technology awareness

Mentoring and coaching

Formazione

High school diploma or GED

Bachelor's degree preferred

Strumenti

Microsoft Office

Descrizione del lavoro

This is a frontline supervisor position that supports the FedEx Safety Above All Culture and manages specific day-to-day operations and an assigned staff. Responsible for ensuring safe and efficient package sortation through the management of Package Handlers. The Operations Supervisor may also manage administrative employees and functions and ensures administrative processes are compliant with FedEx policies and procedures and governmental regulations.

ESSENTIAL FUNCTIONS

• Serves as a champion for FedEx's Safety Above All Culture and supports all related initiatives
• Management responsibilities include, but are not limited to: hiring, terminations, coaching, training, recognition and rewards, performance evaluation and management, discipline, addressing employee concerns and staff productivity
• Plans, organizes, staffs, directs and controls specific day-to-day operations
• Responsible for assigning and managing employees to ensure the safe and efficient sortation of packages through the facility, minimizing operational cost and maximizing operational quality, including the movement, tracking and administration of trailers (in conjunction with the linehaul department as applicable)
• Analyzes operational performance through direct observation, interpretation of reports and collaboration with others. Determines opportunities for improvement of key metrics and executes action plans to achieve results
• Leads daily employee and/or planning meetings to ensure workforce communication and understanding of operational updates and daily goals; Includes communication and public speaking to small and large audiences on a regular basis
• Participates in the development of and responsible for administering company employee relations strategies, including maintaining the confidentiality of such material and matters
• Participates in the development of and responsible for administering company safety strategies and programs
• Investigates, resolves and/or escalates customer service issues, as appropriate
• Responsible for training new employees regarding job duties and performance expectations and ensuring compliance with FXG policies, procedures and other training requirements, including but not limited to training related to quality assurance, SWAK, hazardous materials, Video Event Data Recorder (VEDR) coaching, and dock safety
• Mentors and develops critical skill sets for new and/or less-experienced Operations Supervisors
• Adapts quickly to change to meet dynamic business needs; Displays flexibility and appropriate sense of urgency, while leading and engaging employees in a positive and professional manner
• Performs other duties as assigned

Minimum Education:

High school diploma or GED required; Bachelor’s degree preferred.

Minimum Experience:

• Six (6) months experience required in the following areas: package handler at FedEx, fast-paced environment (retail, hospitality, fulfillment center, warehouse, dock, or stock room/stock functions), military experience with honorable discharge or supervisory experience.
• In lieu of experience, certification program or Associate's Degree in related area or 2+ years of college courses towards a degree
• Bachelor's Degree (preferred).

Knowledge Skills and Abilities:

• Ability to inspire a shared vision and empower and motivate a team
• Demonstrated ability to build professional rapport, effectively lead a team and positively influence diverse groups
• Proven ability to apply sound business judgment to establish and accomplish goals
• Verbal and written communication skills necessary to communicate with various audience levels and group sizes
• Ability to effectively provide employees instruction on process and practice
• Ability to read, interpret and draw conclusions from numerical data and written information
• Software skills, including use of Microsoft Office software and web-based applications
• Ability to maintain a working knowledge of relevant technology-based projects, including various devices and computer- based applications
• Ability to mentor, coach and act as a knowledge resource to other employees.

Job Conditions:

• May need to lift and carry up to 50 pounds
• May work in hot or cold temperatures
• May work in an environment with loud noise and fumes
• Minimal travel required

Pay Transparency:

$25.50 -$38.43 per hour

Additional Details:

This position is for the MID and/or SUN

Federal Express Corporation is an Equal Opportunity Employer including, Vets/Disability.

Reasonable accommodations are available for qualified individuals with disabilities throughout the application process. Applicants who require reasonable accommodations in the application or hiring process should contact [e-mail].

Applicants have rights under Federal Employment Laws:

• Know Your Rights
• Pay Transparency
• Family and Medical Leave Act (FMLA)
• Employee Polygraph Protection Act

E-Verify Program Participant:

Federal Express Corporation participates in the Department of Homeland Security U.S. Citizenship and Immigration Services’ E-Verify program (For U.S. applicants and employees only).

• E-Verify Notice (bilingual)
• Right to Work Notice (English) / (Spanish)