OPS Help Desk Student Assistant

University of Florida; United States; Remote; USD 10,000 - 60,000; Part time

Job summary

A forward-thinking institution is seeking a Help Desk Student Assistant to provide essential technical support for online initiatives. This role involves assisting practitioners and instructors remotely, ensuring effective problem resolution, and maintaining support ticket data. The ideal candidate will have strong communication skills and be fluent in English, with Spanish proficiency as a plus. Join a collaborative team dedicated to enhancing online learning experiences while gaining valuable work experience in a supportive environment.

Qualifications

• Open to students eligible to work on campus.
• Fluency in English required; Spanish preferred.

Responsibilities

• Provide Level 1 and 2 remote technical support.
• Assist users with online content via email, phone, and text.
• Maintain support ticket data using a cloud-based platform.

Skills

Technical Support

Problem Solving

Communication Skills

Fluency in English

Fluency in Spanish

Education

Minimum 2.0 GPA

Tools

Help Desk Systems

Cloud-based Support Desk Platform

Job description

Classification Title:

OPS Help Desk Student Assistant

Job Description:

The Helpdesk Representative II provides Level 1 and 2 remote technical support for the center's online initiatives, including programs such as Early Learning Florida, Lastinger Coaching, and the Math and Literacy Matrix. Working remotely, this individual ensures timely problem resolution through recognition, research, isolation, and follow-up steps using problem management databases and help desk systems. Fluency in English, both oral and written, is required. Spanish language proficiency is preferred but not mandatory.

Responsibilities: this position is responsible for:

1. Frontline Support
   • Assist practitioners and instructors with the center's online content via email, phone, and text from Monday through Friday in a remote setting.
   • Update and maintain support ticket data using our cloud-based support desk platform.
   • Provide responsive technical support for users accessing online learning platforms.
2. Support-Related Projects and Tasks
   • Maintain an online guide of common issues and solutions.
   • Communicate regularly with internal staff to resolve issues effectively.
   • Collaborate with Tier 2 support and the Technology Coordinator to improve support desk efficiency.
   • Participate in remote team meetings and training sessions.
3. Other Tasks as Assigned

This position is time-limited and soft-funded.

Expected Salary:

$15/hour

Required Qualifications:

• Open to all students eligible to work on campus, maintaining a minimum 2.0 GPA.

Preferred Qualifications:

• Fluency in both English and Spanish (oral and written).
• Availability to work in the afternoons (2 pm - 8 pm).

Special Instructions to Applicants:

Applicants must upload a cover letter and resume. Applications are due by 11:55 p.m. (ET) on the posting end date.

Health Assessment Required:

No