OPS - Government Operations Consultant I

State of Florida; West Palm Beach (FL); On-site; USD 23,000 - 32,000; Full time

Job summary

Florida Department of Children and Families in Riviera Beach seeks an OPS Government Operations Consultant I to support statewide eligibility operations. You will analyze case information, resolve processing barriers, and ensure timely disposition of eligibility actions in a high-volume environment.

The role emphasizes independent judgment, attention to detail, and collaboration with ESS leadership to improve compliance and efficiency. This OPS position may include benefits per state guidelines.

Qualifications

• Knowledge of eligibility programs and determination processes.
• Experience with public assistance eligibility operations.
• Understanding of case processing procedures and workflow management.
• Familiarity with state and federal program requirements.
• Ability to analyze data and generate operational reporting.
• Knowledge of QA and quality improvement principles.
• Proficiency with Microsoft Office (Excel, Word, Outlook, Teams).
• Experience with electronic case management and eligibility systems.
• Research and problem-solving skills.

Responsibilities

• Review and process eligibility actions requiring research or clarification.
• Analyze case information to determine next steps for applications, renewals, changes, and redeterminations.
• Research and resolve discrepancies, system alerts, and missing information.
• Ensure compliance with eligibility policies, federal and state requirements.
• Perform case research using Department systems and reports.
• Identify cases approaching processing timeframes and escalate as needed.
• Assist with statewide efforts to reduce pending workloads and improve disposition.
• Coordinate with ESS staff to resolve complex eligibility issues.
• Develop and maintain tracking for actions, referrals, and corrective actions.
• Prepare reports and summaries related to eligibility operations.
• Monitor workload and ensure timely completion.
• Identify operational barriers and recommend solutions to improve efficiency and accuracy.
• Support statewide eligibility initiatives, system changes, and directives.
• Participate in workgroups, training, and special projects.
• Maintain confidentiality of customer information.

Skills

Data analysis

Operational reporting

Microsoft Excel

Microsoft Word

Microsoft Outlook

Microsoft Teams

Electronic case management

Eligibility systems

Research and problem solving

Case processing workflows

State and federal requirements

Public assistance eligibility

Data-driven decision making

Job description

Requisition No: 883258

Agency: Children and Families

Working Title: OPS - Government Operations Consultant I

Pay Plan: Temp

Position Number: 60975692

Salary: $20.00

Posting Closing Date: 09/22/2026

Total Compensation Estimator Tool

OPS GOVERNMENT OPERATIONS CONSULTANT I

Office of Economic Self-Sufficiency – Case Management & Eligibility Support

The Florida Department of Children and Families, Office of Economic Self-Sufficiency (ESS), is seeking a highly motivated and analytical professional to serve as an OPS Government Operations Consultant I supporting statewide eligibility operations. This is an Other Personal Services (OPS) position with the State of Florida. OPS employees may be eligible for benefits and programs in accordance with applicable state requirements and eligibility provisions.

This position provides direct operational support to eligibility case processing and serves as a resource for identifying, researching, and resolving case actions that require additional analysis, follow-up, or coordination. The position will support timely and accurate processing of eligibility actions while helping ESS maintain compliance with federal and state requirements, Department policy, procedural guidance, and established quality and timeliness standards.

The successful candidate will work collaboratively with statewide, regional, and local ESS leadership and eligibility staff to identify processing issues, analyze case information, resolve barriers to disposition, and support continuous improvement of eligibility operations. This position requires independent judgment, attention to detail, analytical ability, effective communication, and the ability to manage multiple priorities in a high-volume eligibility environment.

Location

Riviera Beach.

Applicants interested in working in counties/cities other than listed will need to apply for positions advertised for those specific areas on the PeopleFirst System.

Specific Responsibilities

• Review and process eligibility case actions requiring research, clarification, correction, or additional operational attention.
• Analyze case information and available system data to determine appropriate next steps for eligibility actions, including applications, renewals, changes, redeterminations, pending actions, transfers, and other case maintenance activities.
• Research and resolve case discrepancies, system-generated alerts, eligibility errors, missing information, and other issues that may prevent timely case disposition.
• Review cases for compliance with applicable eligibility policies, procedures, federal requirements, state requirements, and ESS operating instructions.
• Perform case research using applicable Department systems, databases, reports, electronic case records, and other available resources.
• Identify and address cases approaching or exceeding established processing timeframes, escalating barriers when necessary to prevent unnecessary delays in eligibility determination.
• Assist with statewide efforts to reduce pending workloads and improve timely disposition of eligibility actions.
• Conduct targeted case reviews to identify recurring processing issues and potential root causes.
• Provide technical assistance and clarification to eligibility staff and supervisors regarding case actions and processing requirements, as appropriate.
• Coordinate with regional and statewide ESS staff to resolve complex or escalated case issues.
• Develop and maintain tracking mechanisms for assigned case actions, issues, referrals, and corrective actions.
• Prepare reports, spreadsheets, summaries, and other management information related to eligibility operations.
• Monitor assigned workload to ensure actions are completed accurately and within established timeframes.
• Identify operational barriers and recommend practical solutions to improve efficiency, accuracy, timeliness, and customer service.
• Support quality improvement initiatives designed to reduce errors, prevent repeat findings, and improve payment and eligibility accuracy.
• Assist with implementation and monitoring of statewide eligibility initiatives, system changes, corrective actions, and operational directives.
• Participate in workgroups, meetings, training activities, and special projects related to eligibility operations.
• Maintain confidentiality and safeguard customer information in accordance with Department requirements and applicable laws, rules, and policies.
• Perform other duties as assigned.

The position is intended to provide additional operational capacity and analytical support to ESS eligibility operations, with an emphasis on resolving case actions, reducing avoidable pending work, and supporting timely delivery of benefits.

Knowledge, Skills, And Abilities

• Eligibility programs and eligibility determination processes;
• Public assistance eligibility operations;
• Case processing procedures and workflow management;
• State and federal program requirements;
• Data analysis and operational reporting;
• Quality assurance and quality improvement principles;
• Microsoft Office applications, including Excel, Word, Outlook, and Teams;
• Electronic case management and eligibility systems; and
• Research and problem-solving techniques.

Preferred Qualifications

• Experience with Florida public assistance programs, including Medicaid, SNAP, or TANF;
• Experience working within the Florida Department of Children and Families Office of Economic Self-Sufficiency;
• Experience using the Florida eligibility system or other public assistance eligibility systems;
• Experience reviewing eligibility cases for accuracy and compliance;
• Experience identifying and resolving case processing errors;Something? Actually ensure correct closing tags. Actually small correction: li tags. Let's keep. But output above contains the line:
• Experience identifying and resolving case processing errors;

  Special Note

  It is the policy of the Florida Department of Children and Families that any applicant being considered for employment must successfully complete a State and National criminal history check as a condition of employment before beginning employment, and, if applicable, also be screened in accordance with the requirements of Chapter 435, F.S., and Chapter 408, F.S. No applicant may begin employment until the background screening results are received, reviewed for any disqualifying offenses, and approved by the Agency. Background screening shall include, but not be limited to, fingerprinting for State and Federal criminal records checks through the Florida Department of Law Enforcement (FDLE) and Federal Bureau of Investigation (FBI) and may include local criminal history checks through local law enforcement agencies.

  Applicants requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, should notify the hiring authority and/or People First Service Center in advance to allow sufficient time to provide the accommodation.

  The State of Florida is an Equal Opportunity Employer/Affirmative Action Employer and does not tolerate discrimination or violence in the workplace. The State of Florida supports a Drug-Free workplace. Employees are subject to applicable provisions of the Drug-Free Workplace Act.

  Candidates requiring a reasonable accommodation, as defined by the Americans with Disabilities Act, must notify the agency hiring authority and/or People First Service Center (1-866-663-4735). Notification to the hiring authority must be made in advance to allow sufficient time to provide the accommodation.

  The State of Florida supports a Drug-Free workplace. All employees are subject to reasonable suspicion drug testing in accordance with Section 112.0455, F.S., Drug-Free Workplace Act.