OPS FINANCIAL COUNSELOR - 64956562

State of Florida; Port Saint Lucie (FL); Presencial; USD 19.000 - 25.000; A tiempo parcial

Ventajas ofrecidas por este puesto de trabajo

State of Florida 401(a) FICA Alternate

State group insurance

Workers’ Compensation

Reemployment Assistance

Descripción de la vacante

State of Florida, Department of Health, in Port Saint Lucie is seeking an OPS Financial Counselor (part-time, in-office) to manage front-office duties, verify eligibility, educate clients on fee schedules, and process payments. Strong data-entry and Microsoft Office skills are essential for daily operations.

The role requires experience with Medicaid/third-party billing and the ability to coordinate translations or translation assistance as needed.

Formación

• Ability to enter data in a computer accurately and timely.
• Ability to follow verbal and written instructions.
• Knowledge of Microsoft Office applications, including Outlook, Word, PowerPoint, and Excel.
• Ability to answer calls, direct callers to appropriate personnel, schedule appointments, sign for incoming packages and assist clients and visitors.
• Ability to organize and maintain confidential and sensitive materials.
• Ability to communicate effectively and work well with others.
• Ability to establish and maintain effective working relationships with others.
• Experience using computer software in an office setting.

Responsabilidades

• Registers and maintains client records in HMS and dental software with accuracy and compliance.
• Research client demographics and update information for each visit.
• Interviews and verifies eligibility for client services and educates on fee schedules.
• Verifies authorizations for Medicaid reimbursement and determines financial eligibility.
• Documents third-party insurance into the financial data file and maximizes revenue collections.
• Operates office equipment and completes reports per policy and procedure.
• Travel to clinics as requested and process services and collect payments.

Conocimientos

Data entry

Follow instructions

Microsoft Office

Answering calls

Confidential materials

Communication

Teamwork

Office software experience

Educación

Dental/medical front office experience

Herramientas

HMS/EHR

Descripción del empleo

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The State Personnel System is an E-Verify employer. For more information click on our E-Verify Website .

Requisition No:883321

Agency: Department of Health

Working Title: OPS FINANCIAL COUNSELOR - 64956562

Promotes "patient first" at all times by providing excellent customer service. Emphasis placed on all incoming calls to be answered promptly and courteously at all times. Effectively listening skills and knowledge of how to handle any customer complaints and how to address their concerns is of the utmost importance. Understanding of the process for securing translation assistance for clients or provide translation if bilingual. Primary duties are as follows: answer telephone, schedule and rescheduling clients’ appointments while verifying payer source. Explain the no show policy if client missed appointments. Monitors the schedule to ensure the patient wait time is minimized whenever possible and attempt to fill appointments available on the schedule. Medicaid HMO or third-party insurance billing recent experience a plus. This is a part-time, in-office position

• Registers and maintains client records in HMS system and Electronic Records in the dental software with accuracy and within compliance. Research client demographic information and updates their information for each visit. Interviews and verifies eligibility requirements for client services. Educate clients on how all established and calculated fee schedules are computed. Verifies authorizations for Medicaid reimbursement. Determine financial eligibility and collect payments. Documents all client’s third-party insurance into the financial data file; maximizing revenue collections. All data reviewed for accuracy and completeness. Organizes and maintains records, filing systems and inventories.
• Adheres to all administrative and clerical policies and procedures set forth within the department. Knowledge of EARS, HMS, Microsoft Office: Word, Email, People First System and TRAIN. Trains other employees as needed. Completes all reports: employee activity records, timesheets, and all required reports according to policy and procedure within their required timeframe. Must possess the ability to be able to prioritize work assignments.
• Calculates and verifies daily/monthly reports for Business Office/Administration. Maintains HIPAA and client confidentiality and security of medical records in accordance with SLCHD Security Procedure 13, 1.B. Level 2: “Clinical Confidentiality”.
• Operates photocopying machines, calculators, scanners, computer, printers, and any other related equipment within stated guidelines.
• Performs related work as required. Submits travels, invoices or receives in MFMP in accordance to FS 215.422 prompt payment statute.
• Work as a team and assist clients to check in for dental appointments or any general public inquiries in a courteous manner.
• Maintains organization and time management.
• Communicates clearly and effectively.
• Provides administrative support to ensure efficient office operations.
• Accurately enters/scans patient information into the approved electronic health record and HMS.
• Travel to all clinics as requested.
• Process services and collect payments.
• Verifies insurance eligibility.
• Compliance with security procedure guidelines.

Maintains client confidentiality and security in accordance DOHP50-10-10 Information Security & Privacy Policy Confidential Information.

Required Knowledge, Skills, and Abilities:

• Ability to enter data in a computer accurately and timely.
• Ability to follow verbal and written instructions.
• Knowledge of Microsoft Office applications, including but not limited to Outlook, Word, PowerPoint, and Excel.
• Ability to answer calls, direct callers to appropriate personnel, schedule appointments, sign for incoming packages and assist clients and visitors.
• Ability to organize and maintain confidential and sensitive materials.
• Ability to communicate effectively and work well with others.
• Ability to establish and maintain effective working relationships with others.
• Experience using computer software in an office setting.

Qualifications:

Minimum:

Preferred:

• Experience working in a dental/medical front office.

Florida Department of Health Mission, Vision, and Values:

Mission:

To protect, promote & improve the health of all people in Florida through integrated state, county & community efforts.

Vision:

To be theHealthiestState in the Nation.

Values:

I nnovation: We search for creative solutions and manage resources wisely.

C ollaboration: We use teamwork to achieve common goals & solve problems.

A ccountability: We perform with integrity & respect.

R esponsiveness: We achieve our mission by serving our customers & engaging our partners.

E xcellence: We promote quality outcomes through learning & continuous performance improvement.

Where You Will Work:

Port Saint Lucie, Florida

The Benefits of Working for the State of Florida:

Working for the State of Florida is more than a paycheck. As an OPS employee, the benefits below are available:

• State of Florida 401(a) FICA Alternative Plan (mandatory)
• Participation in state group insurance (upon meeting eligibility requirements. Consult with People First and/or the serving HR office)
• Workers’ Compensation (mandatory, if needed)
• Reemployment Assistance (Unemployment Compensation) (mandatory, if needed)

Location:

PORT SAINT LUCIE, FL, US, 34984 PORT SAINT LUCIE, FL, US, 34987

For assistance, call the People First Service Center at [phone] Monday - Friday, 8:00 a.m. to 6:00 p.m., Eastern time. Pursuant to Florida Law, 110.211 F. S., the State of Florida is an EEO employer.