Ops Customer Service Advisor

DHL Express; Tamuning (GU); On-site; USD 32,000 - 48,000; Full time

Benefits offered by this job

401K with company match

Medical, Dental, Vision coverage

Tuition Reimbursement

Employee Discount Program

Employee Assistance & Work Life

Training opportunities

Job summary

DHL Express in the United States (Guam region) is seeking a customer service and operations support specialist for the Service Center. You will answer calls, greet visitors, resolve billing issues, and coordinate shipment tracking and pickup/delivery details.

The ideal candidate has a high school diploma, prior customer service experience, strong communication skills, and proficiency with Microsoft Office. FAA, TSA, and CBP background checks are required.

Qualifications

• High School Degree or Equivalent required.
• Previous experience in customer service/support or related field.
• Strong communication skills (oral and written).
• Proficient in Microsoft Office products (Outlook, Excel, Word).
• Must pass FAA, TSA, and CBP background checks.

Responsibilities

• Provides customer service, sales and operational support for the Service Center.
• Answers phone and greets visitors.
• Resolves billing problems in relation to the Service Center.
• Research shipment tracking requests and provides feedback; resolves misplaced shipments.
• Communicates with Sales/Service to resolve customer problems.
• Dispatches pick-up and delivery information; arranges daily pick-up schedules.
• May process import/export documentation and assist in customs clearance in some markets.

Skills

Customer service experience

Strong communication skills

Microsoft Office proficiency

Education

High School Diploma or equivalent

Tools

Microsoft Office

Job description

What makes DHL great? Our People! We know each employee's individual contributions make us the #1 Delivery and Logistics Company in the world.

Distinguished as No. 1 World's Best Workplace by Great Place to Work and Fortune Magazine

DHL is committed to maintaining an environment that empowers every team member to make the greatest possible impact on our business. Our culture is about personal commitment - to our business, to each other and to our global communities. DHL is dedicated to being a great place to work. In addition to competitive compensation packages, our employees enjoy a range of programs, services and benefits that bring the best to their personal lives.

Start YOUR career with DHL today...

Key Responsibilities

• Provides customer service, sales and operational support for the Service Center
• Answers phone and greets visitors
• Resolves billing problems in relation to the Service Center
• Research shipment tracking requests and provides feedback; attempts to resolve misplaced shipments
• Communicates with Sales/Service to resolve customer problems
• Able to lift up to 40 pounds. Accept over-the-counter shipments and secure payments.
• Dispatches pick-up and delivery information in a timely and efficient manner; arranges daily pick-up schedules
• May process or prepare import/export documentation and assist in the customs clearance process in some markets

Skills & Qualifications

• High School Degree or Equivalent required
• Previous experience in customer service/support or related field
• Strong Communication Skills (both oral and written)
• Proficient in Microsoft Office Products (Outlook, Excel, Word)
• Must pass FAA, TSA, and CBP background

Physical Requirements

• Must be able to lift seventy (70) lbs. occasionally
• Must be able to lift forty (40) lbs. frequently
• Must be able to walk, climb stairs, reach overhead, squat, bend, kneel, stoop and crouch repeatedly

Employee Benefits & Incentives

• Competitive Pay
• Retirement Savings - 401K with company match
• Medical, Dental, Vision, well-being programs
• Tuition Reimbursement
• Employee Discount Program
• Employee Assistance & Work Life Program
• Outstanding training opportunities

DHL is an equal opportunity employer. We evaluate qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, or any other protected characteristic. The EEO is the Law poster is available here: https://www.eeoc.gov/employers/eeo-law-poster

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request accommodation.

References

Visible links

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