Ophthamology - Clinical Access Nurse

Eskenazi Health; Indianapolis (IN); On-site; USD 55,000 - 72,000; Full time

Job summary

Eskenazi Health in Indianapolis seeks a Clinical Access Nurse for the Ophthalmology Clinic. The role serves as primary contact for clinical questions, refills and prior authorizations, and supports patient flow in a dynamic ambulatory setting.

Open to RN or LPN with Indiana license; minimum one year of clinical nursing experience; experience in physician offices or urgent care preferred. You will document in EMR, coordinate with practitioners, and help with clinic operations.

Qualifications

• Indiana license as RN or LPN is required.
• Minimum of 1 year of clinical nursing experience.
• Experience in a physician's office or urgent care preferred.

Responsibilities

• Serve as main contact for clinical questions, refills, and prior authorizations.
• Handle phone calls, walk-ins, and pharmacy and physician communications.
• Complete correspondence via e-mail per paper-light initiative.
• Document actions in EMR and OnBase scanning.
• Assist in triage and clinic flow as needed.
• Support check-out, cash handling, stocking, and special projects.

Skills

Clinical nursing

Communication skills

CPR certification

Ambulatory care experience

Education

Indiana RN license

Indiana LPN license

Job description

Job Role Summary

Division:Eskenazi Health Sub-Division: Hospital Req ID: 26699 Schedule: Full Time Shift: Days Salary Range: Eskenazi Health serves as the public hospital division of the Health & Hospital Corporation of Marion County. Physicians provide a comprehensive range of primary and specialty care services at the 327-bed hospital and outpatient facilities both on and off of the Eskenazi Health downtown campus as well as at 10 Eskenazi Health Center sites located throughout Indianapolis.FLSA Status Non-Exempt #EXPRNJob Role Summary The Clinical Access Nurse, serves as a main source of contact for clinical questions/refill requests/Prior Authorizations for patients of the clinic. This is a new position in our Ophthamology Clinic and the incumbent will need to be very comfortable with helping to construct and build the role, operating in ambiguity, possess a high level of curiosity, and be willing to ask questions. This position is open to RN and LPN candidates, please know that total job duties may vary depending on scope of practice.

Essential Functions and Responsibilities

• Serves as a main source of contact for clinical questions/refill requests/Prior Authorizations for patients of the clinic.
• Responsible for all phone calls/walk-ins related to the following issues, regardless of clinic: Prescription Refills (as well as walk in refill requests)Patient questions/symptoms issues or requestsPharmacy callsPhysician calls Prior Authorization calls
• In accordance with paper light initiative, completes all correspondence/communication with practitioners (e.g, refill requests, patient questions, etc.) via e‑mail.
• Only documents that must be signed by the physician should be placed in the folder for them to complete when in clinic.
• All other issues/requests should be sent to be addressed within 48 business hours of receipt.
• Responsible for checking the fax machine and completing any prior authorization requests or any other clinical requests that are faxed throughout the day.
• Responsible for completing FMLA and Disability Paperwork as related to clinic specialties to be returned to the appropriate clinic for physician signature.
• Ensures that any paperwork completed is submitted to OnBase to be scanned into the medical record.
• Documents in electronic medical record any actions/contacts completed.
• Assists in clinic if needed to triage patients, see nurse visit patients, etc.
• Performs other which duties may include, but are not limited to, assisting with check-out and charge entry, CHIRP entry, stocking supplies, and special projects.

Job Requirements

RN Requirements

• Current Indiana license as a Registered Nurse.
• Minimum of 1 year of clinical nursing experience.

LPN Requirements

• Graduation from an accredited training program for Licensed Practical Nurses, or the equivalent, incorporating pharmacology, or proof of completion of pharmacology course
• Six months of clinical nursing experience with patients of all age groups
• Current Indiana license as Licensed Practical Nurse or eligibility for license

Experience working in a physician's office, immediate care or emergency room preferred. Knowledge of psychiatric diagnoses if working in mental health (for Sandra Eskenazi Mental Health Center only)

Knowledge, Skills & Abilities

• Nursing skills in operating specialized equipment.
• Competence/accountability in preparing and administering medications and treatments according to policy, procedures
• Effective communication skills incorporating listening, effective interviewing techniques with patients and staff appropriate to age of the patient.
• Knowledge and skills necessary to provide care appropriate to the age of patients served.
• Must demonstrate knowledge of the principles of growth and development over the life span and possess the ability to assess data/interpret appropriate information needed to identify each patient's requirements relative to age‑specific needs.
• Ability to use age appropriate communication skills.
• Age appropriate cognitive abilities, skills, techniques and communications are detailed in the department/area/unit job specific/age specific competencies.
• Knowledge of fundamental nursing theories, current clinical concepts, diseases/symptoms, trauma, treatments/medications, triage, appropriate diagnostic/therapeutic procedures and interventions.
• Ability to function as a member of a health care team; delegate responsibilities/duties appropriately; follow oral/written instructions; record/interpret information accurately; assess and respond to patient status or needs.
• Must be able to perform CPR and other technical skills required lifting, turning; must be able to position patients; must be able to wash hands thoroughly and frequently.
• Must be able to help evacuate patients via stairwells; critical thinking skills are essential.

Accredited by The Joint Commission and named one of the nation's 150 best places to work by Becker's Hospital Review for four consecutive years and Forbes list of best places to work for women, and Forbes list of America's best midsize employers' Eskenazi Health's programs have received national recognition while also offering new health care opportunities to the local community. As the sponsoring hospital for Indianapolis Emergency Medical Services, the city's primary EMS provider, Eskenazi Health is also home to the first adult Level I trauma center in Indiana, the first verified adult burn center in Indiana, the first community mental health center in Indiana and the Eskenazi Health Center Primary Care - Center of Excellence in Women's Health, just to name a few. Nearest Major Market: Indianapolis.