Ophthalmic Technician TraineeFront Desk Coordinator

Retina Specialists Of Southern Arizona; Tucson (AZ); On-site; USD 19,286 - 27,552; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off

Job summary

Retina Specialists of Southern Arizona in Tucson, AZ is seeking a motivated Ophthalmic Technician Trainee/Front Desk Coordinator to join our team. This dual-path role starts at front desk duties and progresses through a clinical training program to become an ophthalmic technician.

No prior medical experience required; we value a detail-oriented, patient-focused attitude and a willingness to learn. You will contribute to accurate patient flow, scheduling, and compassionate care from the moment

Qualifications

• Detail-oriented with high level of accuracy and data-entry skills.
• Strong communication, empathy and teamwork with patients and staff.
• Basic computer literacy and ability to learn medical software quickly.
• Willingness to learn in a fast-paced clinical environment.

Responsibilities

• Phase 1: Front desk duties include patient check-in, insurance verification and scheduling.
• Answer high-volume calls, manage patient inquiries and confirm appointments.
• Phase 2: Transition to ophthalmic technician duties under supervision.
• Record ocular and medical histories, perform basic testing and assist clinicians.

Skills

Detail-Oriented

Interpersonal Skills

Technical Aptitude

Work Ethic

Education

High school diploma or equivalent

Medical or ophthalmic training preferred

Job description

Benefits:

• 401(k)
• Health insurance
• Paid time off

About the Role:

Retina Specialists of Southern Arizona is seeking a motivated, customer-focused and detail-oriented Ophthalmic Technician Trainee/Front Desk Coordinator to join our dedicated team in Tucson, AZ. This position features a dual-phase career path: you will start by mastering front desk operations to understand patient flow, scheduling, and practice fundamentals, then transition into a structured clinical training program to become a fully proficient Ophthalmic Technician. No prior medical or eye care experience is required; a strong willingness to learn, high attention to detail, and a patient and friendly attitude are essential.

This is a fantastic opportunity to launch your career in ophthalmology while playing a vital role in delivering exceptional patient care from the moment patients walk through our doors.

Phase 1: Front Desk Coordinator Responsibilities

• Patient Check-In/Out: Greet patients warmly, manage registration, verify demographic data, and ensure accurate check-in protocols
• Insurance & Billing: Verify medical insurance information is correct prior to appointments and collect co-pays or balances
• Scheduling: Coordinate and schedule patient appointments according to clinical templates and provider guidelines
• Communication: Assist with answering high-volume phone calls, respond to patient inquiries, confirm upcoming appointments, and manage patient flow

Phase 2: Ophthalmic Technician Responsibilities

• Graduation to clinical duties follows successful front desk mastery and internal training modules
• Patient Work-Ups: Interview patients to record accurate ocular and systemic medical histories
• Preliminary Testing: Measure visual acuity, check intraocular pressure (tonometry) and dilate patients
• Diagnostic Imaging: Operate specialized clinical equipment such as Optical Coherence Tomography (OCT) and fundus photography under supervision
• Scribing & Charting: Accompany physicians during exams and procedures to document findings and treatment plans accurately into Electronic Health Records (EHR)
• Patient Education: Guide patients on the proper usage of eye drops and post-operative instructions

Qualifications & Skills Requirements:

• Detail-Oriented: High level of accuracy with strong organizational and data entry skills
• Education: High school diploma or equivalent required; medical or ophthalmic training is a plus
• Interpersonal Skills: Exceptional communication, empathy, and a team-oriented mindset when working with colleagues and patients of all ages
• Technical Aptitude: Basic computer literacy and the ability to learn medical software and precise diagnostic machinery quickly
• Work Ethic: Detail-oriented, punctual, adaptable, ability to multi-task in a fast-paced clinical environment

About Us:

Retina Specialists of Southern Arizona is a trusted provider of advanced retinal care serving the Tucson community and surrounding areas. Our patients rely on us for expert diagnosis and treatment of complex retinal conditions, and our team is committed to delivering compassionate, high-quality care every step of the way. We pride ourselves on fostering a supportive, team-oriented workplace where employees are encouraged to grow and thrive in their careers.