Ophthalmic Technician Assistant

SightMD; Village of Babylon (NY); On-site; USD 30,000 - 33,000; Full time

Benefits offered by this job

Prescription Drug Coverage

Company Paid Term Life Insurance

Long-Term Disability

Supplemental Insurance Benefits

Employee Assistance Program (EAP)

Paid Time Off (PTO)

Paid Holidays

Job summary

SightMD, a growing ophthalmic provider, seeks an Ophthalmic Technician Assistant to support physicians and ensure smooth patient flow. You will help with intake, basic eye tests, and accurate documentation in the EHR, while coordinating prescriptions and communications across teams.

The role emphasizes HIPAA compliance, professional patient interactions, and a rotating schedule including evenings and weekends. Strong customer service and organizational skills are essential.

Qualifications

• High School diploma or equivalent.
• One year of experience in a medical office or customer service.
• Strong customer service skills with a professional and friendly demeanor.
• Excellent organizational, time management, and multitasking abilities.
• Basic computer proficiency.
• Strong interpersonal, time management, and organizational skills.
• Ability to stand for long periods.

Responsibilities

• Greet patients and document reason for visit and symptoms under supervision.
• Document follow-up notes in the EHR and keep patients informed.
• Perform basic eye tests before physician examination and explain tests.
• Process prescription refill requests with appropriate documentation.
• Coordinate and obtain prior authorizations for medications.
• Provide patients with medication use and pre-/post-operative care instructions.
• Maintain professional communication and a positive patient experience.
• Track and communicate lab results to physicians and patients promptly.

Skills

Customer service

Organization

Communication

HIPAA compliance

Basic computer proficiency

Education

High School diploma or equivalent

Tools

EHR

Google Drive

Job description

SightMD is a rapidly growing integrated ophthalmic provider group, extending the reach of exceptional eye care to patients across New York, New Jersey, Pennsylvania, Connecticut and Massachusetts. With over 127 eye care providers and the convenience of 60 locations, our commitment to delivering unparalleled services is at the heart of everything we do. As we embark on our mission, we are actively seeking teammates who are eager to contribute to our legacy of eye excellence, a tradition that spans more than 50 years.

Position Summary:

The Ophthalmic Technician Assistant plays a vital role as an assistant to our physicians; maintains a smooth and seamless flow of patients to examination rooms; and effectively communicates with patients to ensure accurate expectations are set for their visit.

Job Duties & Essential Functions:

Patient Intake & Clinical Support

• Greet patients and initiate the intake process by documenting the reason for visit, current symptoms, and relevant clinical information under supervision.
• Keep patients informed throughout their visit and accurately document follow-up notes in the electronic health record (EHR).
• Perform basic eye tests prior to the physician’s examination, clearly explaining each test and its purpose to the patient.
• Process prescription refill requests as directed by the physician, ensuring appropriate documentation is completed.
• Coordinate and obtain prior authorizations for medications in accordance with insurance requirements to ensure timely patient access to prescribed treatments.
• Provide patients with clear instructions on medication use and pre-/post-operative care as guided by the physician.
• Maintain professional, compassionate communication and ensure a positive patient experience throughout the visit.
• Track, document, and communicate laboratory results to physicians and patients promptly, ensuring accuracy and continuity of care.

Room & Equipment Maintenance

• Maintain cleanliness and organization of exam rooms and clinical areas.
• Open and close exam rooms daily, including cleaning equipment, charging devices, and securing medical instruments.
• Properly shut down and clean diagnostic testing equipment at the end of the day.
• Assist with cleaning and preparation of surgical instruments prior to sterilization.

Inventory & Compliance

• Check and log daily medical refrigerator temperatures and monitor expiration dates of clinical supplies.
• Maintain appropriate inventory levels and restock supplies as needed.
• Follow all clinic safety protocols and infection control procedures.
• Assist with opening and closing the clinic, ensuring readiness and security.

Administrative Tasks & Development

• Monitor and respond to work-related emails and utilize shared tools (e.g., Google Drive) for communication and updates.
• Participate in training, webinars, and in-service sessions to stay current with best practices and procedures.
• Maintain strict adherence to HIPAA regulations by safeguarding patient privacy and ensuring the confidentiality of all health information.
• Perform additional duties as assigned by the supervisor.

Required Qualifications:

• High School diploma or equivalent.
• One (1) year of experience in a medical office or customer service environment.
• Strong customer service skills with a professional and friendly demeanor.
• Excellent organizational, time management, and multitasking abilities.
• Skilled in problem-solving with attention to detail.
• Basic computer proficiency.
• Strong interpersonal, time management, and organizational skills.
• Ability to stand for long periods of time.

Preferred Qualifications:

• Certified Ophthalmic Assistant (COA) certification preferred or enrolled within twelve (12) months of hire and completion within two (2) years of hire.
• Ophthalmic Scribe Certification (OSC)

Work Schedule:

• Rotating Schedule – including days, evenings and weekends

Hourly Pay Rate:

• $22.00

We aim to take care of our teammates the same way we take care of our patients.All SightMD employees receive the following benefits:

• Prescription Drug Coverage
• Company Paid Term Life Insurance & Long-Term Disability
• Supplemental Insurance Benefits
• Employee Assistance Program (EAP)
• Paid Time Off (PTO)
• Paid Holidays

* All benefits are subject to eligibility requirements.

Equal Employment Opportunity Statement:

SightMD is an equal opportunity employer and does not discriminate on the basis of race, color, national origin, religion, creed, age, disability, sex, gender identity or expression, sexual orientation, familial status, pregnancy, predisposing genetic characteristics, military status, domestic violence victim status, criminal conviction, and all other protected classes under federal, state and local laws.

If you are an individual with a disability and need a reasonable accommodation for any part of the application process, or in order to perform the essential functions of a position, please contact People Services at [e-mail].

Equal Opportunity Employer
This employer is required to notify all applicants of their rights pursuant to federal employment laws.For further information, please review the Know Your Rights notice from the Department of Labor.